Eckoh announces that it has added the capability to take a secure payment directly via live web chat. This new capability extends Eckoh’s impressive payments portfolio and means that Eckoh is the world’s first Payment Card Industry Data Security Standards (“PCI DSS”) Level 1 service provider to be able to offer secure payment solutions across the full spectrum of phone, web, mobile app, SMS and now Live Chat. Continue reading Eckoh and K2C add Secure Payments over Live Chat
Daily Archives: February 8, 2017
InMoment’s Explore™: Real-Time Exploration of Customer Conversations at Your Fingertips
Customer comments contain some of the richest, most actionable insights of any data. The challenge comes in effectively analyzing and accessing those insights when and where you need them. InMoment’s Explore eliminates that challenge. Continue reading InMoment’s Explore™: Real-Time Exploration of Customer Conversations at Your Fingertips
Confirmit Launches New Survey Designer for Faster, More Engaging Survey Creation
PRESS RELEASE: Confirmit has launched an intuitive and ground-breaking survey designer that removes the complexity of advanced survey creation and enables questionnaires to be created in half the time of many competing solutions. Continue reading Confirmit Launches New Survey Designer for Faster, More Engaging Survey Creation
Genius Foods chooses RingCentral as Unified Communications provider
CASE STUDY: Genius foods started out in Edinburgh in 2009 with the aim of providing high quality alternatives for baked products on the shelves that contain gluten. The business quickly became a multi-site company with locations in Bathgate, Hull and Scunthorpe. Today the products can be found in stores around the world. Continue reading Genius Foods chooses RingCentral as Unified Communications provider
TechStyle Deploys NICE WFM Integrated with inContact Solution to Create a Unified Global Platform for Greater Customer Service and Employee Satisfaction
PRESS RELEASE: NICE announced that the TechStyle Fashion Group, a dynamic global lifestyle company, has deployed a unified cloud workforce management (WFM) platform for their global organization of 680 customer-facing agents. This project, which integrates capabilities from NICE and inContact, allows agents in Los Angeles, Barcelona, the Philippines, Mexico, Poland and Serbia to enjoy advanced agent empowerment capabilities, while providing the company enhanced insights into operational metrics for greater efficiency. Continue reading TechStyle Deploys NICE WFM Integrated with inContact Solution to Create a Unified Global Platform for Greater Customer Service and Employee Satisfaction
Homebell accelerates expansion with cloud technology from NewVoiceMedia
NewVoiceMedia announced that Homebell has accelerated its growth, improved its customer experience and doubled its contact centre agents’ efficiency in less than a year, with NewVoiceMedia’s ContactWorld for Service platform. Continue reading Homebell accelerates expansion with cloud technology from NewVoiceMedia