PRESS RELEASE: Optus Business announced a new five-year deal with aged care and community service provider Uniting to deliver Fixed Voice, Mobile, Unified Communications-as-a-Service (UCaaS) and Data Network services to support Uniting better connect and serve its customers.
This agreement will support the aged care and community service provider over the next five years to become a leader in the use of point-of-care technology, managing their mobile fleet of 2,400 devices in addition to implementing a Wide Area Network (WAN) solution for Uniting’s 220 sites across New South Wales and the Australian Capital Territory.
John Paitaridis, Managing Director, Optus Business said, “Optus Business is proud to support Uniting’s innovative digital strategy, helping them become data-led and moving Uniting to cloud-based offerings so they can be more agile in delivering more effective services to Uniting customers now and into the future.
“Businesses that succeed in the future will be those driven by a desire to deliver superior customer experiences. Today’s announcement highlights how focused organisations such as Uniting are transforming to better anticipate ever-evolving customer needs.”
The new agreement will see Optus as Uniting’s primary ICT supplier, unifying the technology underpinning its corporate offices, aged care facilities, independent living units, and childcare and community centres.
The deal follows a series of joint workshops in Optus ThinkSpace, an advanced innovation facility where progressive organisations ideate and work through key strategic priorities.
“Today’s announcement demonstrates how Optus ThinkSpace is helping customers identify business insights and pressure points, create innovative solutions and then see these delivered. In the case of Uniting, they are transforming their service delivery model to not only improve employee productivity but also increase their value to customers,” said Mr Paitaridis.
Jill Reich, Director of People and Systems at Uniting said, “With Australia’s population ageing, we need to future-proof our infrastructure for the coming decades in order to overcome the inevitable challenges associated with people living longer.
“We engaged Optus ThinkSpace to drive breakthrough thinking to our service delivery. Having consolidated our businesses and activities under the Uniting brand, we wanted to simplify the customer journey experience.”
“Through the partnership with Optus, we will streamline our back-office systems and databases, enabling Uniting to overlay analytics and leverage business intelligence to better forecast and deliver on our customer’s future needs; helping them live better for longer.”