Caring Homes improves enquiry handling and conversions with the help of Echo

PRESS RELEASE: Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact specialist, Echo Managed Services, to enhance the customer journey and provide excellent service to potential new customers. This, in turn, is leading to enhanced conversion rates. Echo’s experienced advisors have been trained to deliver a consistent brand experience across Caring Homes’ entire estate of 62 homes; handle sensitive and potentially distressing enquiries with empathy and understanding; and engage potential customers to provide the correct information and advice for their unique circumstances from the initial point of contact. Continue reading Caring Homes improves enquiry handling and conversions with the help of Echo

Walbrook Capital Markets picks VIA for full communications revamp

PRESS RELEASE: VIA, the business telephony and communications specialist, has completed a modernisation project to provide a leading brokerage firm with a full suite of cloud-based communications solutions at their new premises in London. Walbrook Capital Markets was looking to upgrade its historic trader voice system and a wider telephony network. Continue reading Walbrook Capital Markets picks VIA for full communications revamp

CafeX and Aceyus Team Up to Accelerate Contact Center Innovation

CafeX Communications®, a leading supplier of real-time digital engagement solutions, announced that it has signed a strategic partnership agreement with Aceyus, a global leader in enterprise-level contact center intelligence solutions. This relationship helps businesses of all sizes improve customer service through proactive agent coaching informed by rich analytics. Continue reading CafeX and Aceyus Team Up to Accelerate Contact Center Innovation

8×8 and CarrierSales Team up to Deliver Enterprise Cloud Communications Solutions

8×8 and CarrierSales, a leading master agent for strategic communications and cloud deployments announced a partnership to bring enterprise-grade, cloud contact center and unified communications solutions to businesses of all sizes. With this announcement, CarrierSales will now expand its communications portfolio to enable its network of sales partners to sell 8×8’s Virtual Contact Center and Virtual Office solutions. Continue reading 8×8 and CarrierSales Team up to Deliver Enterprise Cloud Communications Solutions

Brian Silverman Joins Spoken Communications as Executive VP of Sales

PRESS RELEASE: Spoken Communications announced the appointment of Brian Silverman as executive vice president of sales. Brian brings more than 25 years of sales, marketing and executive management experience focused primarily on early stage, rapid growth high technology companies. In this position, Brian will lead the company’s efforts to accelerate growth, as Spoken continues to evolve its cloud-based offerings for contact centers. Continue reading Brian Silverman Joins Spoken Communications as Executive VP of Sales