8×8 and CarrierSales, a leading master agent for strategic communications and cloud deployments announced a partnership to bring enterprise-grade, cloud contact center and unified communications solutions to businesses of all sizes. With this announcement, CarrierSales will now expand its communications portfolio to enable its network of sales partners to sell 8×8’s Virtual Contact Center and Virtual Office solutions.
“As one of the most successful master agents in the communications market, we are committed to offering our sales partners a leading-edge portfolio that’s designed to help them capture smart revenue opportunities,” said Richard Murray, President, CarrierSales. “Our strategic partnership with 8×8 enables us to give them access to a best in class enterprise-grade, multi-channel, contact center software as a service that is fully integrated with the 8×8 Virtual Office cloud unified communications offering. This complete portfolio is a truly unique 8×8 value proposition.”
“Partnering with a renowned master agent like CarrierSales will enable us to increase adoption of 8×8’s cloud communications technology overall and specifically our contact center solution, as CarrierSales has a depth of experience in this arena,” said Puneet Arora, Senior Vice President of Global Sales, 8×8, Inc. “We look forward to working with CarrierSales to help companies modernize their communications infrastructure with the move to cloud and improve overall customer engagement.”
Cloud Contact Center Momentum
The 8×8-CarrierSales partnership furthers CarrierSales’ position as the leading master agent in the contact center space and will help drive broader market adoption of 8×8’s cloud-based contact center technologies. 8×8 Virtual Contact Center is an award-winning, multi-channel cloud contact center solution that gives organizations the ease of use, flexibility, and scalability required to better serve customers in a new and more efficient way. 8×8 provides companies of all sizes with a complete range of contact center capabilities, including analytics, quality management and workforce management, that are integrated with advanced unified communications and collaboration services to increase agent productivity while enhancing the overall customer experience.
This news comes on the heels of 8×8’s recent announcement of the expansion of its global channel partner program, Channel 2.0, which provides partners like CarrierSales with self-service and automation for the partner engagement lifecycle; enhanced sales, technical training and new partner certifications; and expanded channel enablement offerings including marketing and demand generation support.