Plantronics Customer Care Now Offers Global Customer Support 24 Hours a Day, Six Days a Week

PRESS RELEASE: Plantronics announced the expansion of its Technical Assistance Center – part of Plantronics Customer Care. This growth delivers unprecedented 24 hours a day, six days a week support, in all markets Plantronics supports around the world. This means when customers contact the company, their needs will immediately be met by a Plantronics associate around the clock, 24/6, for a superior customer experience.

Plantronics Customer Care has a single, clear, and consistent program of services for our customers around the globe, and a cohesive, globally-capable team of associates ready to deliver the best service to these customers. The team supports an anywhere, anytime working environment and is something the company can build upon as flexible working arrangements continue to thrive.

Plantronics Customer Care uses the company’s back office infrastructure and omni-channel technology to manage all routes of communication (voice, email, chat, and text) into the Technical Assistance Center. Omni-channel is a cross-channel business model companies use to deliver a smarter customer interaction by ensuring that no matter what channel of communication they use, the customer experience is seamless and personal. Omni-channel technology helps the customer experience to be as smooth as possible by enabling a customer service representative to have access to a complete picture of the customer’s journey.

“We’re not in an 9–5 workday environment any more. It’s a global workplace with multiple time zones and locations,” said Paul van den Berg, vice president, Global Customer Care, Plantronics. “The world is moving from a transaction economy to an experience economy, which means people now value their customer experience to a very high degree. This expansion of Plantronics Customer Care shows we are committed to the highest quality customer experience available.”