Boxever™ Launches New Product Suite, Expands Offerings to Support the Customer Journey Within New Verticals

PRESS RELEASE: BoxeverTM, the leader in omni-channel personalization for B2C brands announced a new product suite – including Boxever OneView and Boxever Engage – that make up its Customer Intelligence Cloud. This expands its core offerings beyond the travel space, to now include the retail and financial services sectors. Digitally savvy companies in new verticals will now be able to reimagine the customer experience, leveraging Boxever’s proven expertise to understand and anticipate individual customers’ needs at every digital and physical touchpoint. Continue reading Boxever™ Launches New Product Suite, Expands Offerings to Support the Customer Journey Within New Verticals

Structural Group Empowers its 1,800 Employees Across 22 Locations with RingCentral’s Cloud Communications & Collaboration Platform

RC_LOGOC_RGBRingCentral announced that Structural Group, a recognized leader in the specialty construction industry, has selected RingCentral as its new cloud communications solution provider. With more than 1,800 employees across 22 locations in North America, Structural Group needed a new generation of flexible, mobile-first solutions to enhance customer engagement and productivity for its distributed and mobile workforce. Continue reading Structural Group Empowers its 1,800 Employees Across 22 Locations with RingCentral’s Cloud Communications & Collaboration Platform

Xura to change company name to Mavenir Systems upon completion of Mitel Mobile acquisition

PRESS RELEASE: Following the announcement in December 2016 that affiliates of Xura entered into definitive agreements to acquire Mitel Mobility, Inc. (“Mitel Mobile”), a division of Mitel Networks Corporation (“Mitel”, Nasdaq: MITL, TSX: MNW), and Ranzure Networks, Inc. (“Ranzure”), today Xura announces that upon completion of the transactions, the new combined company name will be Mavenir Systems, Inc. (“Mavenir Systems” or “Mavenir”). Affiliates of Xura completed the previously announced acquisition of Ranzure Networks on February 1, 2017. Continue reading Xura to change company name to Mavenir Systems upon completion of Mitel Mobile acquisition

Nuance Teams with BioCatch to Expand Fraud Detection Across Digital Customer Care Channels

PRESS RELEASE: Nuance announced from the RSA Conference that it has partnered with BioCatch, the global leader in behavioral biometrics to deliver continuous authentication on the web and mobile as part of the Nuance Security Suite solution. Through this partnership, Nuance is expanding its Security Suite to take fraud prevention beyond the contact center by combining digital inputs to more accurately detect fraud across multiple channels in the FraudMiner platform. Continue reading Nuance Teams with BioCatch to Expand Fraud Detection Across Digital Customer Care Channels

Rage against the machine

Remember Tay? Microsoft’s xenophobic, racist chatbot was a lesson in inefficient AI. The experiment, held on a dedicated Twitter account, quickly descended into chaos when the chatbot began sprouting Nazi support and offending Twitter users in various awful ways. Here, Howard Williams, marketing director of live chat software specialist Parker Software, considers the negative consumer reactions to chatbots and whether the negativity against the technology is necessary. Continue reading Rage against the machine