BroadSoft Offers Avaya Customers Smooth Migration From Premise To Cloud Unified Communications, Contact Center

BroadSoft, a global unified communication software as a service (UCaaS) leader announced migration plan for Avaya customers to rapidly and simply migrate to business cloud services with BroadSoft Business. BroadSoft, through service provider partners, providers a fully integrated portfolio of enterprise-ready cloud PBX, unified communications (UC), contact center and team collaboration applications. Continue reading BroadSoft Offers Avaya Customers Smooth Migration From Premise To Cloud Unified Communications, Contact Center

Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution

Noble Systems announced that Vitality Healthcare, the UK’s leading health and life insurance organisation, has chosen the Noble® Inbound 100 Cloud platform for inbound-centric contact centre management. The system also includes Noble’s ShiftTrack WFM cloud-based solution for integrated workforce management. Vitality Healthcare have always been at the forefront of what they do, being the first insurance company to reward people for healthy living, and this technology decision is no exception. Continue reading Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution

Virtual Hold Technology Expands Callback Solutions to Government Buyers through Partnership with MicroAutomation

PRESS RELEASE: Virtual Hold Technology (VHT) has partnered with MicroAutomation to offer its suite of contact center callback solutions to federal and state government buyers through the U.S. General Services Administration (GSA) IT Scheduled 70. Through this partnership, government agencies can better enhance the consumer experience with the internal and external customers they serve, and leverage state of the art technology systems to improve service and support delivered via the phone, web or other channels. Continue reading Virtual Hold Technology Expands Callback Solutions to Government Buyers through Partnership with MicroAutomation

Verint Partners with Frontline to Expand Customer Engagement Solutions Across the Netherlands

PRESS RELEASE: Verint® announced a partnership with Frontline Services B.V.—a Dutch expert in customer contact center solutions—to sell Verint solutions and services in the Dutch market, as it works toward becoming a strategic partner within the first year of partnership. Continue reading Verint Partners with Frontline to Expand Customer Engagement Solutions Across the Netherlands

Sundown AI Joins the Cisco Solution Partner Program

PRESS RELEASE: Sundown AI, which builds artificial intelligence systems for customer service, announced that it has joined the Cisco® Solution Partner Program as a Solution Partner. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Sundown AI is able to quickly create and deploy Artificial solutions to enhance the capabilities, performance and management of the network to capture value in the IoE. Continue reading Sundown AI Joins the Cisco Solution Partner Program

“On-premise or Cloud? Communication solutions will depend on individual customer requirements” says Swyx CTO

Swyx CTO Martin Classen who joined the Unified Communications specialist in November is to focus the company’s attentions on developing innovative communication solutions based in the cloud. This will ensure Swyx meets the large growth in market demand and that cloud becomes a key foundation and strength of the Dortmund based company in the long-term. Continue reading “On-premise or Cloud? Communication solutions will depend on individual customer requirements” says Swyx CTO