eg solutions wins £692,000 Public Sector Software Contract

PRESS RELEASE: eg solutions plc, the back office workforce optimisation provider, is pleased to announce that the Company has won a £692,000 contract (the “Contract”) to implement its eg operational intelligence® software within the public sector. Approximately £500,000 of revenues from the Contract will be recognisable in the current financial year. Continue reading eg solutions wins £692,000 Public Sector Software Contract

Junction partners with SunLife to launch new multi-product insurance proposition

PRESS RELEASE: Junction, BGL Group’s partnerships business, has signed a five-year contract to provide home and motor insurance products to leading insurer SunLife. The deal marks the next stage of SunLife’s expansion into the general insurance market and will see the brand offering motor insurance for the first time, along with a revamped and improved home insurance product. All policies will be 5* Defaqto rated, reflecting the comprehensive benefits and cover on offer. Continue reading Junction partners with SunLife to launch new multi-product insurance proposition

Pegasystems Launches Industry’s First Robotic Automation Capabilities to Reduce Time and Costs of Managing Onboarding and KYC

Pegasystems announced that Pega® Client Lifecycle Management (CLM) and Pega® Know Your Customer (KYC) now enable banks to leverage the power of robotic automation to speed client onboarding processes, reduce operational costs, and accelerate time to market. By unifying Pega® Robotic Automation within Pega CLM and Pega KYC, global financial institutions can automate repetitive manual tasks in onboarding and KYC remediation processes to ultimately improve the customer experience. Continue reading Pegasystems Launches Industry’s First Robotic Automation Capabilities to Reduce Time and Costs of Managing Onboarding and KYC

Avaya Expands Global Alliance with Salesforce Service Cloud

PRESS RELEASE: Avaya announced an expanded alliance with Salesforce Service Cloud to deliver solutions that more deeply integrate the contact center products of the two companies. The expanded alliance will focus on cloud-based solutions that enable seamless access, greater contextual awareness and rapid, knowledgeable service at all points along the customer journey — making it easier for businesses to meet the digital demands of today’s customers. Continue reading Avaya Expands Global Alliance with Salesforce Service Cloud

RingCentral Announces Carousel Industries as Strategic Partner to Expand Cloud Communications Solutions into Enterprises

PRESS RELEASE: RingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced its new strategic partnership with Carousel Industries. Through Carousel Industries’s vast partner network, enterprise customers will now have access to RingCentral’s cloud communications and collaboration solutions to streamline business workflow and improve worker productivity. Continue reading RingCentral Announces Carousel Industries as Strategic Partner to Expand Cloud Communications Solutions into Enterprises

Tadiran Telecom Announces the Release of Aeonix Version 3 UC&C Solution

PRESS RELEASE: Tadiran Telecom, a global provider of Unified Communications & Collaboration (UC&C), Contact Center, and Control Room Software announced the release of Aeonix Version 3, the most powerful, robust and easy to use version of their Aeonix Unified Communications & Collaboration (UC&C) platform. Continue reading Tadiran Telecom Announces the Release of Aeonix Version 3 UC&C Solution

Pegasystems Partners with MuleSoft To Quickly Connect Pega Applications With Third-Party Data

Pegasystems announced the availability of the MuleSoft Certified API specification. This enables Pega customers to quickly integrate Pega applications with nearly any third-party application, system, and device through MuleSoft’s Anypoint Platform™. In addition, Pega has now joined the MuleSoft Technology Partner Program. Continue reading Pegasystems Partners with MuleSoft To Quickly Connect Pega Applications With Third-Party Data

Midland Heart receives Housing Innovation award

PRESS RELEASE: Midland Heart has won the ‘Most Innovative Housing IT System’ category at this year’s Housing Innovation awards for its proactive solution to address the impact of Universal Credit by introducing a new phone dialler system. Working in partnership with Rostrvm for Housing, developed an outbound dialling system which increases contact with customers by phone and text message. Continue reading Midland Heart receives Housing Innovation award

Westcon-Comstor Reports Accelerated Growth in Enghouse Interactive Contact Centre Revenues

PRESS RELEASE: Westcon-Comstor, has announced that sales revenues from its UCC Solutions Practice when partnering with Enghouse Interactive did increase by nearly 300% in 2016, when compared to the previous year. The dramatic growth was driven by the success in selling Microsoft Skype for Business applications into the contact centre space. Continue reading Westcon-Comstor Reports Accelerated Growth in Enghouse Interactive Contact Centre Revenues