Pegasystems announced the availability of the MuleSoft Certified API specification. This enables Pega customers to quickly integrate Pega applications with nearly any third-party application, system, and device through MuleSoft’s Anypoint Platform™. In addition, Pega has now joined the MuleSoft Technology Partner Program. Continue reading Pegasystems Partners with MuleSoft To Quickly Connect Pega Applications With Third-Party Data
Daily Archives: February 16, 2017
eGain to exhibit at Call Centre World (CCW) 2017
PRESS RELEASE: eGain announced that the company will showcase its award-winning digital engagement suite for the Cisco contact centre infrastructure—eGain Solve™ for Cisco Unified CCE™—at CCW 2017 in Berlin, scheduled for February 21st through 23rd, 2017. Continue reading eGain to exhibit at Call Centre World (CCW) 2017
Midland Heart receives Housing Innovation award
PRESS RELEASE: Midland Heart has won the ‘Most Innovative Housing IT System’ category at this year’s Housing Innovation awards for its proactive solution to address the impact of Universal Credit by introducing a new phone dialler system. Working in partnership with Rostrvm for Housing, developed an outbound dialling system which increases contact with customers by phone and text message. Continue reading Midland Heart receives Housing Innovation award
Westcon-Comstor Reports Accelerated Growth in Enghouse Interactive Contact Centre Revenues
PRESS RELEASE: Westcon-Comstor, has announced that sales revenues from its UCC Solutions Practice when partnering with Enghouse Interactive did increase by nearly 300% in 2016, when compared to the previous year. The dramatic growth was driven by the success in selling Microsoft Skype for Business applications into the contact centre space. Continue reading Westcon-Comstor Reports Accelerated Growth in Enghouse Interactive Contact Centre Revenues
Vocalcom named finalist in 2017 Stevie Awards for Sales & Customer Service
PRESS RELEASE: Vocalcom has been named a finalist in three categories of the 11th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver or Bronze winner in the program. Continue reading Vocalcom named finalist in 2017 Stevie Awards for Sales & Customer Service
Swedish insurer Alecta chooses CGI to modernize its IT environment
PRESS RELEASE: CGI has signed a new comprehensive outsourcing agreement with Swedish insurer Alecta to modernize its IT environment, including its infrastructure services. CGI will deliver new technology, including a cloud-based self-service portal, increased automation, and improved service-level agreement (SLA) management. The estimated value of the five-year agreement, which includes an option to renew for two years, is 315 million Swedish crowns (approx. CAD $50 million). Continue reading Swedish insurer Alecta chooses CGI to modernize its IT environment