Noble Systems, a global leader in omnichannel contact centre technology solutions, announces that ethical fundraising services specialist Smart Health Australia has selected the Noble® Enterprise Cloud solution to optimise fundraising centre performance and support organisational development.

“Technology is a pivotal factor in the success of the modern fundraising organisation. Our agents and management personnel need to be using advanced, analytical omnichannel tools with an established reputation of reliability”, said Michael Copsey, IT Director, Smart Health Australia. “We chose Noble because their cloud solution is proven to get the job done and offers the flexibility, interoperability via API’s and scalability to support our growth and client needs”.

Smart Health’s agents will be using Noble Enterprise Cloud to help maximise ROI for the charities with which the company works. The solution allows Smart Health to minimise costs and maintenance responsibilities, gives them the ability for agents to work-from-home, and creates an environment for greater agent availability and operational flexibility. It also enables Smart Health to improve campaign management by running multiple campaigns on a single platform, strengthen quality assurance with advanced interaction recording and monitoring tools, and increase right party donor contacts with blended inbound/outbound contact processing technology – in a cloud-based package with industry-leading reliability.

“It is clear from Smart Health’s investment in donor contact technology that the organisation is committed to providing its agents with the means to perform at their optimal ability”, said Ashley Clayton, General Manager, Noble Systems Australia. “Noble Cloud is a solution that will expand as Smart Health‘s needs evolve, whilst sustaining unmatched dependability”.