Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has completed the acquisition of privately held Silver Lining Solutions Ltd., a provider of industry-leading employee performance optimisation software and Genesys OEM partner. Continue reading Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering

NetFortris Acquires Fonality, Creates Next Generation Cloud Service Provider

PRESS RELEASE: NetFortris, Inc., a leader in secure cloud-based communication solutions announced the acquisition of Fonality, Inc., an innovator in software defined unified communications as a service solutions. The combination of the two companies will meet the growing needs of a converging IT and communications market by providing customers with security, network management and a state of the art UCaaS solution in one bundle. Continue reading NetFortris Acquires Fonality, Creates Next Generation Cloud Service Provider

Fuze Announces General Availability of Fuze Connect

PRESS RELEASE: Fuze announced the general availability of Fuze Connect, a full-service technology integration solution that ties together existing line of business applications with the Fuze unified communications (UC) platform. Built for the way people work, Fuze Connect combines critical customer data with its business communications software to empower customers with real-time data about a caller before answering the phone. Continue reading Fuze Announces General Availability of Fuze Connect

Telefónica presents AURA, a pioneering way in the industry to interact with customers based on cognitive intelligence

PRESS RELEASE: Telefónica presented its fourth platform that, thanks to the application of cognitive capabilities, will be the basis for a new relationship model with costumers. AURA will enable users to manage their digital experiences with the company and control the data generated by using Telefónica’s products and services in a transparent and secure manner. Continue reading Telefónica presents AURA, a pioneering way in the industry to interact with customers based on cognitive intelligence