Telefónica presents AURA, a pioneering way in the industry to interact with customers based on cognitive intelligence

PRESS RELEASE: Telefónica presented its fourth platform that, thanks to the application of cognitive capabilities, will be the basis for a new relationship model with costumers. AURA will enable users to manage their digital experiences with the company and control the data generated by using Telefónica’s products and services in a transparent and secure manner. Continue reading Telefónica presents AURA, a pioneering way in the industry to interact with customers based on cognitive intelligence

eg solutions gains Best Company award for second year running

PRESS RELEASE: eg solutions, pioneers in back-office workforce optimisation software, has been named an ‘outstanding’ company by workplace engagement specialists, Best Companies, for the second year running. Best Companies awarded eg another two-star employer rating, recognising the company’s commitment to workplace engagement and employee satisfaction. Continue reading eg solutions gains Best Company award for second year running

Interop Technologies Receives Two Additional U.S. Patents For Rich Communication Services Solution

PRESS RELEASE: Interop Technologies™, a specialist in advanced communication networks and managed IP services, today announced that the United States Patent and Trademark Office has granted Notices of Allowance for two additional U.S. patent applications[i] on its Rich Communication Services (RCS) technology. Continue reading Interop Technologies Receives Two Additional U.S. Patents For Rich Communication Services Solution

Avaya Expands Global Alliance with Salesforce Service Cloud

PRESS RELEASE: Avaya announced an expanded alliance with Salesforce Service Cloud to deliver solutions that more deeply integrate the contact center products of the two companies. The expanded alliance will focus on cloud-based solutions that enable seamless access, greater contextual awareness and rapid, knowledgeable service at all points along the customer journey — making it easier for businesses to meet the digital demands of today’s customers. Continue reading Avaya Expands Global Alliance with Salesforce Service Cloud

Announcing Nuance Loop: AI and Data-Analytics Marketing Platform for Mobile Operators

PRESS RELEASE: Nuance announced Nuance Loop, an Artificial Intelligence and data analytics-powered marketing platform for pre-paid mobile operators that delivers new and incremental revenue streams. Mobile operators face increasing pressure on traditional revenue sources from competitors, regulation and over-the-top (OTT) providers, making secure, sustainable, significant revenue streams a strategic priority. Continue reading Announcing Nuance Loop: AI and Data-Analytics Marketing Platform for Mobile Operators

Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers

PRESS RELEASE: Accenture has helped Avianca Holdings SA, the national airline for Colombia, develop a chatbot to enhance the airline’s digital customer experience by providing travelers with a range of helpful travel-related services and real-time information. Continue reading Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers

ASC Hires Frank Thomsen as Vice President Customer Services

PRESS RELEASE: ASC has strengthened its management team by hiring Frank Thomsen as Vice President Customer Services. Frank Thomsen’s skills and experience will focus the company’s support services for its Cloud portfolio, strengthen implementation and technical assistance for its complex software solutions and expand its international reach. Continue reading ASC Hires Frank Thomsen as Vice President Customer Services

New Report – The State of WFM in Contact Centres – 2017

It’s all about change. Change is happening in the way we communicate, in the way we work, in the way we do business. As a contact centre professional, how do you bring together employees, customers and corporate demands to run the contact centre in an efficient, productive, engaging way to satisfy all constituents? Continue reading New Report – The State of WFM in Contact Centres – 2017

Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres and Direct Marketing Organisations

PRESS RELEASE: Noetica – the call centre technology company announced new technologies for contact centres and direct marketing organisations within a platform that ensures compliance with new Ofcom rules, coming in to effect on 1st March 2017 regarding the ‘Persistent misuse of an electronic communications network or service’. SmartBound™ includes SNoDrop™, SmartAMD™, LPD™ and the Noetica Voice Platform (NVP™) to enable organisations to continue using Answer Machine Detection (AMD) and predictive dialling, without the risk of silent or abandoned calls and the penalties associated with them. Continue reading Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres and Direct Marketing Organisations

Noble Cloud Selected by Smart Health Australia for Scalability, Reliability

Noble Systems, a global leader in omnichannel contact centre technology solutions, announces that ethical fundraising services specialist Smart Health Australia has selected the Noble® Enterprise Cloud solution to optimise fundraising centre performance and support organisational development. Continue reading Noble Cloud Selected by Smart Health Australia for Scalability, Reliability