PRESS RELEASE: Interop Technologies™, a specialist in advanced communication networks and managed IP services, today announced that the United States Patent and Trademark Office has granted Notices of Allowance for two additional U.S. patent applications[i] on its Rich Communication Services (RCS) technology. Continue reading Interop Technologies Receives Two Additional U.S. Patents For Rich Communication Services Solution
Monthly Archives: February 2017
Avaya Expands Global Alliance with Salesforce Service Cloud
PRESS RELEASE: Avaya announced an expanded alliance with Salesforce Service Cloud to deliver solutions that more deeply integrate the contact center products of the two companies. The expanded alliance will focus on cloud-based solutions that enable seamless access, greater contextual awareness and rapid, knowledgeable service at all points along the customer journey — making it easier for businesses to meet the digital demands of today’s customers. Continue reading Avaya Expands Global Alliance with Salesforce Service Cloud
Announcing Nuance Loop: AI and Data-Analytics Marketing Platform for Mobile Operators
PRESS RELEASE: Nuance announced Nuance Loop, an Artificial Intelligence and data analytics-powered marketing platform for pre-paid mobile operators that delivers new and incremental revenue streams. Mobile operators face increasing pressure on traditional revenue sources from competitors, regulation and over-the-top (OTT) providers, making secure, sustainable, significant revenue streams a strategic priority. Continue reading Announcing Nuance Loop: AI and Data-Analytics Marketing Platform for Mobile Operators
Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers
PRESS RELEASE: Accenture has helped Avianca Holdings SA, the national airline for Colombia, develop a chatbot to enhance the airline’s digital customer experience by providing travelers with a range of helpful travel-related services and real-time information. Continue reading Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers
ASC Hires Frank Thomsen as Vice President Customer Services
PRESS RELEASE: ASC has strengthened its management team by hiring Frank Thomsen as Vice President Customer Services. Frank Thomsen’s skills and experience will focus the company’s support services for its Cloud portfolio, strengthen implementation and technical assistance for its complex software solutions and expand its international reach. Continue reading ASC Hires Frank Thomsen as Vice President Customer Services
New Report – The State of WFM in Contact Centres – 2017
It’s all about change. Change is happening in the way we communicate, in the way we work, in the way we do business. As a contact centre professional, how do you bring together employees, customers and corporate demands to run the contact centre in an efficient, productive, engaging way to satisfy all constituents? Continue reading New Report – The State of WFM in Contact Centres – 2017