Technology is essential, but no danger of humans being replaced by AI, says Aquarium

PRESS RELEASE: Contact centre management specialist Aquarium Software, believes that Artificial Intelligence (AI) is unlikely to replace humans any time soon, so contact centre staff need to brush up on their humanoid interpersonal skills, alongside rapid technology developments. While anticipating that AI can and will increasingly undertake many roles humans now perform, Aquarium asserts that the desire for humans to have meaningful and spontaneous interaction with other people, is going to ensure many contact centre operatives retain their jobs. Continue reading Technology is essential, but no danger of humans being replaced by AI, says Aquarium

TeleTech Awarded General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract

PRESS RELEASE: TeleTech received a General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract award in the final quarter of the government’s fiscal year 2016. The company’s customer experience solutions, offered through TeleTech Technology, are now available to federal, state, and local government buyers through GSA IT Schedule Contract Number GS-35F-151GA. Continue reading TeleTech Awarded General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract

EarthBend Offers Cloud Contact Center

PRESS RELEASE: Enghouse Interactive announced that EarthBend Cloud Contact Center, a cloud service offering based on Enghouse Interactive Contact Center: Service Provider (CCSP), has deployed version 7.2. CCSP is purpose-built for cloud computing, and ideally-suited for service providers. Capitalizing on the global shift from outdated legacy systems, which required prohibitive capital expenditures, EarthBend’s Cloud Contact center provides the shift to an operating expense-based pricing model that complements the need for flexibility and scalability. Continue reading EarthBend Offers Cloud Contact Center