PRESS RELEASE: Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, announced that TMC has named Upstream Works for Finesse as a 2017 CUSTOMER Product of the Year Award winner.

“We’re pleased to be recognised for our customer experience innovation. Our solution connects everything — all channels, every interaction, and any application, across the enterprise and with a 360 degree view of the customer, improving agent success rates and deepening customer engagement,” said Rob McDougall, President and CEO, Upstream Works.

The 2017 CUSTOMER Product of the Year Award recognises vendors that are advancing the contact centre, CRM and teleservices industries one solution at a time. The award highlights products which enable clients to meet and exceed the expectations of their customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honour Upstream Works with a 2017 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Upstream Works for Finesse solution has proven deserving of this elite status and I look forward to continued innovation from Upstream Works in 2017 and beyond.”

Upstream Works for Finesse provides a Single Agent Desktop and intuitive, unified management of all channels and all interactions. With enhanced visibility and deeper insights across all channels, agents can provide more personalised customer engagements and business leaders can make more informed decisions about their contact centre operations. With integration across systems, platforms and existing applications, organisations can maintain and extend the life and business value of their legacy investments.