PRESS RELEASE: German IP phone specialist Snom Technology is embarking on an ambitious expansion course in 2017 following the VTech takeover. High profile hires Jörg Kampers and Christian Rapp have already joined the team bringing many years of market knowledge and experience to help drive Snom and further additions to the team are planned. Continue reading Expansion Course: Snom Planning for Growth in 2017
Daily Archives: March 8, 2017
HSN Enhances Employee Engagement with NICE Performance Management
PRESS RELEASE: NICE announced that HSN is successfully using NICE Performance Management with Gamification. HSN is a leading entertainment and lifestyle retailer reaching approximately 94 million households with most of its 1,700 sales and service agents working from home. With such a widely dispersed workforce, HSN had limited options to rally and encourage employees using the conventional tactics that build healthy competitive spirit and camaraderie in group settings. Continue reading HSN Enhances Employee Engagement with NICE Performance Management
Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth
PRESS RELEASE: Iconic global fashion brand Kurt Geiger has selected Manhattan Associates’ Omni-Channel Solutions platform as the foundation for a systems transformation that will advance its global retailing capabilities and support the company’s growth objectives into the future. With Manhattan’s industry-leading technology, Kurt Geiger will be able to improve its service offering across all channels and deliver a more fulfilling customer experience. Continue reading Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth
The Truth about Self Service, Bots & Intelligent Assistance
Thomas Rodseth, VP of Product & Marketing at Intelecom explains the options when it comes to intelligent assistance… Sometimes a technology takes an age to go mainstream. Other times it appears to arrive like a thunderbolt out of nowhere. Bots chose the high impact option when they arrived in Q1 2016. By mid-summer they were sliding down Gartner’s famous trough of disillusionment accused of being over hyped and inadequate in meeting expectations for the human touch. Continue reading The Truth about Self Service, Bots & Intelligent Assistance
Avaya Enters into Asset Purchase Agreement with Extreme Networks for the Sale of Avaya’s Networking Business
PRESS RELEASE: Avaya announced it has entered into an asset purchase agreement with Extreme Networks, Inc. (Nasdaq: EXTR) (“Extreme”) under which Extreme will serve as the primary bidder in a section 363 sale under the Bankruptcy Code to acquire Avaya’s Networking business for a transaction value of approximately $100 million, subject to adjustments. Continue reading Avaya Enters into Asset Purchase Agreement with Extreme Networks for the Sale of Avaya’s Networking Business
Consumer Sentiment Strongly Supports Voice Biometrics for APAC Contact Centers
PRESS RELEASE: NICE announced the results of its Asia Pacific Voice Biometrics Consumer Survey. The survey revealed that consumers are overwhelmingly in favor of companies using voice recognition to authenticate their identity when interacting with a contact center. This saves times for both customers and contact center agents and eliminates frustration caused by forgotten passwords or wrong answers to traditional security questions. Continue reading Consumer Sentiment Strongly Supports Voice Biometrics for APAC Contact Centers