Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation

PRESS RELEASE: Tech Mahindra has selected Jacada, a leading international provider of digital customer experience technology, to accelerate the digital transformation of customer operations for clients across industries. Jacada’s digital customer experience technology helps in simplifying interactions between businesses and their customers. Continue reading Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation

ShoreTel Summit Enables Georgia Tourism to Improve Customer Service

PRESS RELEASE: ShoreTel® announced that Georgia Tourism is relying on ShoreTel Summit™ to improve customer service and response times. With an IVR application built on Summit, Georgia Tourism has the ability to roll overflow calls to alternate offices and receive voicemail-to-email notifications during and after visitor center hours. Continue reading ShoreTel Summit Enables Georgia Tourism to Improve Customer Service

PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud

PSCU, the nation’s leading credit union service organization, has announced a partnership with Pindrop, a pioneer in voice security and caller authentication, to identify and prevent call center authentication fraud. Call center fraud happens when criminals use the phone channel to impersonate consumers to gain access to their account funds and sensitive data. Continue reading PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud

Drobo to Enhance Customer Service Experience With Mize Customer Portal

PRESS RELEASE: Mize, a leading provider of connected customer experience platform and My Customer Portal announced that Drobo has selected to implement Mize platform and Smart Blox to enhance customer service by unifying Registration, Warranty entitlements, Support, Knowledge, Returns, and DroboCare. Continue reading Drobo to Enhance Customer Service Experience With Mize Customer Portal

New Release of Buzzeasy’s Cloud-Based Customer Contact Solution

PRESS RELEASE: Buzzeasy announced the latest release of its innovative cloud-based customer contact solution. Delivering advanced in-queue callback, virtual hold technology, and uniting digital communication to the contact centre, Buzzeasy transitions customers from digital self-service to live agent with full customer context. Continue reading New Release of Buzzeasy’s Cloud-Based Customer Contact Solution

PCI Services Provide Carrier-Grade Hosted Telephony & Unified Communications Services to SME’s For The First Time

PRESS RELEASE: Communications and IT services company PCI Services are now offering carrier-grade hosted telephony (HT) and unified communications (UC) on a pay-per-seat-per-month basis, making these services accessible to SMEs for the first time. The services allow companies to combine their existing IT infrastructure with Unify OpenScape Enterprise UC software-as-a-service (SaaS) to simplify and improve their business communications and productivity while reducing operating costs. Continue reading PCI Services Provide Carrier-Grade Hosted Telephony & Unified Communications Services to SME’s For The First Time

Frost & Sullivan Survey: 90% Of Telecom Providers Believe Integrated Cloud-based Platforms Speed Time To Market

PRESS RELEASE: According to a survey conducted by Frost & Sullivan in collaboration with BroadSoft, 90% of telecom providers believe that integrated, cloud-based platforms speed time to market for the delivery of unified communications offerings to business customers. Continue reading Frost & Sullivan Survey: 90% Of Telecom Providers Believe Integrated Cloud-based Platforms Speed Time To Market

Altitude Announces the Appointment of Daniel Lopez as Vice President for Global Delivery Transformation

PRESS RELEASE: Altitude Software announced that Daniel Lopez has been appointed Vice President for Global Delivery Transformation. Daniel will be leading Altitude’s Global Services Delivery transformation project. His mission is to ensure the efficiency and continuous improvement of Altitude services delivery model, synchronized with Altitude’s evolving product and channel management strategies. Continue reading Altitude Announces the Appointment of Daniel Lopez as Vice President for Global Delivery Transformation