PRESS RELEASE: Mize, a leading provider of connected customer experience platform and My Customer Portal announced that Drobo has selected to implement Mize platform and Smart Blox to enhance customer service by unifying Registration, Warranty entitlements, Support, Knowledge, Returns, and DroboCare.
Drobo makes award-winning data storage products for Small and Medium Businesses and Individual Professionals that provide an unprecedented combination of sophisticated data protection and management features, affordable capacity, and ease-of-use.
“Drobo is committed to improving customer support experience to fulfill our mission of providing simple and easy-to-use data storage solutions to our customer,” said Mihir Shah, CEO of Drobo, “Implementing an unified customer service portal and solution is another important step towards delivering on our promise to deliver superior customer support to match our award winning and innovative products.”
Drobo has been using multiple systems for CRM at the call-center, registration, warranty entitlements, and Return Material Authorization (RMA). The current systems are not efficient resulting in higher costs.
“Drobo has decided to unify the customer support systems to enable us to deliver better service more cost effectively,” said John Apps, VP of Operations with Drobo, “Mize platform and solution will enable us to streamline all customer support and service processes providing greater value at a lower cost.”
Drobo will utilize Mize Connected Customer Experience Platform, My Customer Portal and Smart Blox for Registration, Support, Knowledge, Returns, and Service Plans for an integrated customer support & service solution. Using the new portal, Drobo Customers can register products, view warranty entitlements, search all knowledge resources, and initiate support from a simple and easy-to-use customer self-service portal. The solution also enables Drobo’s worldwide customer service and technical support team to deliver a superior service experience.
“We are excited that Drobo has selected Mize as the solution partner to optimize their customer service experience,” Ashok Kartham, CEO of Mize, said. “Mize Connected Customer Experience platform and My Customer Portal enable companies to maximize their customer lifetime value by improving customer service, retention and revenue growth.”
The Mize customer support and service platform simplifies customer service interactions, enables better service delivery, and orchestrates connected customer experience. The SaaS subscription model allows customers to deploy the robust customer support and service solution faster and more cost effectively. The Smart Blox interconnect various customer service touchpoints during the customer lifecycle to improve customer experience and engagement.