Technology

8×8 Announces Availability of New Virtual Contact Center Editions

8×8 announced the general availability of new 8×8 Virtual Contact Center Editions and implementation packages. The new solution and integration options are packaged and priced to better align features and value delivery with the specific requirements of companies adopting cloud for their contact center needs.

“Enterprises are turning to Contact Center as a Service for increased agility, flexibility, scalability and productivity. They want solutions that map to their specific requirements so they can speed up discovery, procurement and implementation,” said Matt McGinnis, vice president of product marketing at 8×8. “We are very excited to announce the new Virtual Contact Center Editions and implementation packages as they will make it easier for businesses to select the solution that best meets their needs and enhance the overall customer experience.”

The Virtual Contact Center Editions offer four simple packages that are designed with the features and capabilities necessary to meet the most common and innovative customer requirements. Some customers may simply require a voice-only contact center, while others need the full suite of features, including omni-channel and quality management solutions, offered by the 8×8 Virtual Contact Center. The new Editions allows customers to pick and choose the package that works best for their organization.

The four new Virtual Contact Center Editions are:

  • Digital – Web chat and email channels packaged and targeted for digital customer service teams. Includes proactive chat and co-browse capabilities.
  • Standard – A voice only offering that enables voice customer engagement with effective routing, reporting, and standard self-service.
  • Pro – A complete omni-channel solution, including enhanced self-service for speech enabled menus and prompts.
  • Ultimate – Everything in the Pro Edition, plus quality management and preview campaign dialer capabilities.

Along with the new Virtual Contact Center Editions, 8×8 is launching two new implementation packages to help onboard customers faster and more effectively. Since every contact center deployment is different, the new implementation packages enable companies to choose an implementation service that best meets their needs. Visit the website to learn more.

The 8×8 Virtual Contact Center Editions packages are available today in the US and UK.