PRESS RELEASE: IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that Logicalis US, an international IT solutions and managed services provider, has enhanced its Cisco and Microsoft Skype for Business collaboration and video managed services with the deployment of IR Prognosis for Unified Communications (UC), Service Provider Edition.
Logicalis US consults, builds, manages and operates IT solutions – including communication and collaboration solutions – for enterprise customers. When working with clients on a unified communication (UC) solution, Logicalis begins with a deep understanding of the client’s business, then designs an integrated network environment tailored to meet those needs and deliver secure, real-time collaboration capabilities to any device, anywhere, at any time. Logicalis also delivers a hosted collaboration solution as a consumption-based UC-as-a-service offering supported by Logicalis’ 24x7x365 remote management and monitoring. To ensure its clients’ collaboration and videoconferencing solutions deliver the experience users expect, Logicalis will implement Prognosis for UC as part of its hosted solution to give Logicalis’ managed services experts greater visibility into client networks, improving troubleshooting as well as quality of service overall.
“Delivering a better user experience is entirely about having the visibility you need into the end user collaboration experience and rapidly being able to diagnose – and correct – impending network issues,” says David Leech, Vice President, Cloud and Managed Services, Logicalis US. “This is something we believe IR’s solutions can help us do. I’m excited about putting these tools into the hands of Logicalis’ managed services engineers and enabling them to provide an even more rapid and proactive service that will take our customers’ unified communications experiences to the next level and beyond.”
When planning for UC deployments, IT teams need to, not only be aware of the problems in the network and user experience, but also need to understand why these issues are occurring in order to effectively resolve them. Prognosis for UC reduces time to resolution by enabling users to quickly pinpoint the problem through prescriptive guidance. Prognosis for UC enables organizations to deliver the best user experience possible for collaboration, meetings and voice/video calls, whether in the cloud, on-premises, for hybrid environments or through a managed service. In addition, Prognosis manages highly complex UC environments across multiple vendors, including Microsoft, Cisco and Avaya, without the use of network probes. Through analytics provided by Prognosis, organizations can also quickly identify and resolve communications issues in real time.
“UC environments are growing in complexity and the user experience is only as strong as the weakest link. Our managed service provider partners need solutions that reduce complexity, and allow them to overachieve their service level with their customers,” says Andre Cuenin, President, Americas and Europe at IR. “We are proud to have entered into a strategic agreement with Logicalis US. Prognosis will help Logicalis troubleshoot, provide root-cause analysis, and optimize service delivery across multi-vendor, multi-tenant environments.”