Pindrop’s Security and Authentication Technology Will Be Available With Amazon Connect

Pindrop, the pioneer in voice security and authentication announced that it will be integrating and making available its fraud detection capability with Amazon Connect. Amazon Connect customers will be able to get an added layer of security for their contact centre by using Pindrop’s simple, self-service integration. Continue reading Pindrop’s Security and Authentication Technology Will Be Available With Amazon Connect

Salesforce Announces Service Cloud Einstein and Amazon Connect Integration

PRESS RELEASE: Salesforce announced that it is collaborating with Amazon Web Services (AWS) to integrate Service Cloud Einstein with Amazon Connect, its new cloud-based contact center service. Today’s announcement extends the global strategic alliance between AWS and Salesforce that helps simplify and expand how customers capture, analyze and take action on data. Continue reading Salesforce Announces Service Cloud Einstein and Amazon Connect Integration

Aria Solutions implements Amazon Connect and integrates CRM and WFM

PRESS RELEASE: Aria Solutions, a leading provider of customer experience and contact center integration solutions, announced today that they are among the first AWS Partner Network (APN) Partners to support Amazon Connect and integrate systems like customer relationship management (CRM) and workforce management (WFM). Continue reading Aria Solutions implements Amazon Connect and integrates CRM and WFM

VoiceBase to Extend its Cloud Contact Center Reach Through Support of Amazon Connect

PRESS RELEASE: VoiceBase, a leading provider of speech analytics for the cloud announced its support for Amazon Connect a new cloud-based contact center service from Amazon Web Services (AWS). Based on Amazon’s customer service system, Amazon Connect efficiently helps any size business to set up and manage its own customer contact center. Continue reading VoiceBase to Extend its Cloud Contact Center Reach Through Support of Amazon Connect

Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics

PRESS RELEASE: NICE announced that Yapı Kredi, one of the largest banks in Turkey, reported rapid and measurable results from a customer insight initiative over the course of 2016. The financial institution credits NICE analytics and quality management solutions with driving this success, including doubling the effectiveness of interaction evaluations and improving customer satisfaction with Yapı Kredi’s contact center service. Continue reading Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics

AWS announces Amazon Connect

PRESS RELEASE: Amazon Web Services (AWS), an Amazon.com company announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. Continue reading AWS announces Amazon Connect

Salesforce Launches Financial Services Cloud Einstein — AI-Powered CRM for Financial Advisors

PRESS RELEASE: Salesforce announced Financial Services Cloud Einstein. Now, financial advisors can see a holistic view of each client’s household, visualize their client’s wealth ecosystem and leverage Einstein artificial intelligence to uncover new client opportunities. Continue reading Salesforce Launches Financial Services Cloud Einstein — AI-Powered CRM for Financial Advisors

8X8 Launches ContactNow: a New Contact Center Solution for Teams

8×8 announced 8×8 ContactNow™, an intelligent, scalable and easy-to-use cloud contact center solution for teams. ContactNow expands upon the company’s cloud contact center portfolio to include a solution for teams, such as sales, marketing, human resources, recruiting and help desks that regularly interact with internal and external customers. The new solution offers companies complete flexibility with pay-as-you-go as well as monthly pricing models. Continue reading 8X8 Launches ContactNow: a New Contact Center Solution for Teams