PRESS RELEASE: Freshdesk, the leading provider of cloud-based customer engagement software announced an integration with Amazon Connect, a new cloud-based contact center service from Amazon Web Services (AWS). Freshdesk is among the first AWS Partner Network (APN) Partners to support the new product. Continue reading Freshdesk Announces Integration with Amazon Connect
Monthly Archives: March 2017
Aria Solutions implements Amazon Connect and integrates CRM and WFM
PRESS RELEASE: Aria Solutions, a leading provider of customer experience and contact center integration solutions, announced today that they are among the first AWS Partner Network (APN) Partners to support Amazon Connect and integrate systems like customer relationship management (CRM) and workforce management (WFM). Continue reading Aria Solutions implements Amazon Connect and integrates CRM and WFM
VoiceBase to Extend its Cloud Contact Center Reach Through Support of Amazon Connect
PRESS RELEASE: VoiceBase, a leading provider of speech analytics for the cloud announced its support for Amazon Connect a new cloud-based contact center service from Amazon Web Services (AWS). Based on Amazon’s customer service system, Amazon Connect efficiently helps any size business to set up and manage its own customer contact center. Continue reading VoiceBase to Extend its Cloud Contact Center Reach Through Support of Amazon Connect
Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics
PRESS RELEASE: NICE announced that Yapı Kredi, one of the largest banks in Turkey, reported rapid and measurable results from a customer insight initiative over the course of 2016. The financial institution credits NICE analytics and quality management solutions with driving this success, including doubling the effectiveness of interaction evaluations and improving customer satisfaction with Yapı Kredi’s contact center service. Continue reading Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics
Creative Virtual Named Best Virtual Assistant Solutions Provider 2017
PRESS RELEASE: Creative Virtual was recently named ‘Best Virtual Assistant Solutions Provider 2017’ as part of the 2017 International Software & Cloud Services Awards. Continue reading Creative Virtual Named Best Virtual Assistant Solutions Provider 2017
AWS announces Amazon Connect
PRESS RELEASE: Amazon Web Services (AWS), an Amazon.com company announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. Continue reading AWS announces Amazon Connect