NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center

PRESS RELEASE: NICE and its company, inContact, the leading provider of cloud contact center software, announced the creation of Fast Track, a set of migration packages designed specifically to assist Avaya customers transition from their legacy system to a reliable, modern contact center. Continue reading NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center

Confirmit Compass Guides Companies Along the Path of VoC Maturity

PRESS RELEASE: Confirmit, the leading global customer experience solutions provider for Customer Experience, Voice of the Employee, and Market Research launches Confirmit CompassTM, a comprehensive, five-stage VoC maturity model. Confirmit Compass is designed to advance the overall goals of effective customer experience management by helping companies understand the key stages of maturity in VoC programme development. Continue reading Confirmit Compass Guides Companies Along the Path of VoC Maturity

PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)

Genesys®, the global leader in omnichannel customer experience and contact center solutions, announced today that PureCloud by Genesys has achieved PCI DSS Service Provider Level 2 certification, the highest standard of consumer credit card security standards. Continue reading PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)

Serenova Strengthens Leadership Team with New Vice President of Product Management

Serenova, a leading contact center-as-a-service (CCaaS) provider, has hired Matt Despain in the role of Vice President of Product Management, overseeing the company’s CCaaS product lines with a specific focus on its latest product, CxEngage, and setting the product vision and direction for the company. Continue reading Serenova Strengthens Leadership Team with New Vice President of Product Management

IBM Study: Digital Disappointment – The Customer Experience Disconnect Between Companies and Consumers

PRESS RELEASE: Companies across all industries and sectors have launched digital initiatives aimed at improving customer experience (CX), but, according to a new study by IBM, not all consumers are digital enthusiasts. Companies that launch new digital points of engagement and simply expect customers to flock to them are putting their investment at risk. Continue reading IBM Study: Digital Disappointment – The Customer Experience Disconnect Between Companies and Consumers

CGI selected by European data services provider Bisnode as “one-stop” provider of technology management services in Sweden

PRESS RELEASE: CGI has signed a new agreement with Bisnode, a leading European provider of business data and data analytic services, to assume responsibility for managing the company’s technology services in Sweden. By outsourcing these services to CGI, Bisnode will gain advanced digital expertise to improve efficiencies, enhance security, and drive the launch of new digital customer services. Continue reading CGI selected by European data services provider Bisnode as “one-stop” provider of technology management services in Sweden