IBM Study: Digital Disappointment – The Customer Experience Disconnect Between Companies and Consumers

PRESS RELEASE: Companies across all industries and sectors have launched digital initiatives aimed at improving customer experience (CX), but, according to a new study by IBM, not all consumers are digital enthusiasts. Companies that launch new digital points of engagement and simply expect customers to flock to them are putting their investment at risk. Continue reading IBM Study: Digital Disappointment – The Customer Experience Disconnect Between Companies and Consumers

CGI selected by European data services provider Bisnode as “one-stop” provider of technology management services in Sweden

PRESS RELEASE: CGI has signed a new agreement with Bisnode, a leading European provider of business data and data analytic services, to assume responsibility for managing the company’s technology services in Sweden. By outsourcing these services to CGI, Bisnode will gain advanced digital expertise to improve efficiencies, enhance security, and drive the launch of new digital customer services. Continue reading CGI selected by European data services provider Bisnode as “one-stop” provider of technology management services in Sweden