The GDPR Countdown

Guest Post by Andrew Ford, Red Box Recorders CMO… With just over 12 months to go until the implementation of the General Data Protection Regulation (GDPR) directive, contact centres across Europe must consider how these far-reaching changes will affect how they handle and protect the data collected from customer communications. The legislation covers all areas of consumer data and includes new penalties for those failing to comply, meaning financial implications for businesses along with operational considerations. Continue reading The GDPR Countdown

Zang Cloud Introduces Zang Workflow — the Easiest Way for Businesses to Build Communication Apps

PRESS RELEASE: Zang, an Avaya company, announced it has embedded Zang Workflow into its robust communication platform-as-a-service Zang Cloud, becoming the first in the industry to integrate an easy-to-use, drag-and-drop development tool into an all-in-one cloud communications platform. Continue reading Zang Cloud Introduces Zang Workflow — the Easiest Way for Businesses to Build Communication Apps

Windstream to acquire Broadview Networks

500px-Windstream_Communications.svgWindstream announced that it has signed a definitive agreement to acquire Broadview Networks Holdings, Inc., in an all-cash transaction valued at $227.5 million. Broadview, headquartered in Rye Brook, N.Y., is a leading provider of cloud-based unified communications solutions to small and medium-sized businesses. The company offers a broad suite of cloud-based services under the OfficeSuite UC™ brand. Continue reading Windstream to acquire Broadview Networks