inContact Unveils Newest Release of inContact Agent

PRESS RELEASE: inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. This powerful tool provides an intuitive and smooth integrated interface that displays useful contact center functionality and automatically displays key customer data for every customer interaction routed to the agent. Continue reading inContact Unveils Newest Release of inContact Agent

Westcon-Comstor Adds Servion Contact Center-as-a-Service Solutions to Cloud Portfolio

PRESS RELEASE: Westcon-Comstor has signed an agreement to carry Servion’s ServCloud hosted Contact-Center-as-a-Service (CCaaS), available through its BlueSky marketplace. BlueSky is an innovative cloud and service management platform that includes a marketplace, analytics and other capabilities to help partners promote and grow their cloud businesses. Continue reading Westcon-Comstor Adds Servion Contact Center-as-a-Service Solutions to Cloud Portfolio

SandSIV Announces Release Of Enterprise Customer Experience App For Salesforce

PRESS RELEASE: SandSIV, the European leader of integrated Customer Experience (CX) and Voice of the Customer (VOC) enterprise solutions announced the release of ECX for Salesforce, a powerful Customer Experience Management app which integrates SandSIV’s CX functionality into Salesforce’s operational environment. Continue reading SandSIV Announces Release Of Enterprise Customer Experience App For Salesforce

Major UK mortgage and savings provider selects Capriza to drive mobile customer experience

PRESS RELEASE: Capriza, a leader in enterprise mobility for business applications announced Yorkshire Building Society, one of the UK’s biggest financial services providers with 3.2m customers and 4,500 employees, has selected the Capriza platform to help transform its mobile customer experience. Continue reading Major UK mortgage and savings provider selects Capriza to drive mobile customer experience

Confirmit Named a Leader by Independent Research Firm in Q2 2017 Customer Feedback Management Platforms Report

PRESS RELEASE: Confirmit announced it was among the selected companies that Forrester invited to participate in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017. In this evaluation, Confirmit was cited as a leader in Customer Feedback Management Platforms. Continue reading Confirmit Named a Leader by Independent Research Firm in Q2 2017 Customer Feedback Management Platforms Report

Newark and Sherwood Council saves up to 2,000 hours in administration

PRESS RELEASE: Newark and Sherwood Council has boosted customer service, saved valuable hours of admin time and increased revenues collection since implementing OPENRevenues self-service technology with Civica, a market leader in critical software applications, digital solutions and managed and outsourced services. Continue reading Newark and Sherwood Council saves up to 2,000 hours in administration