GUEST POST: In 2017 the vast majority of people use social media in one form or another. Companies are increasingly using what we post and who were are connected to in order to make a whole host of decisions about us. For many this seems like a scary thought, but could it actually be something that could have more far reaching benefits than at first sight? David Turner, UK CEO of leading global customer experience expert, Webhelp, explores this issue. Continue reading Could Social Media Have Prevented the 2008 Financial Crisis?
PRESS RELEASE: PCI-PAL PLC, a global supplier of PCI – compliant contact centre payment solutions, announces that it has been selected in a competitive tender by a world leader in the automotive repair market, replacing a legacy service provider. The customer has a Euro 3 Billion turnover, operates in over 30 countries and 5 continents, and has in excess of 25,000 employees worldwide. Continue reading PCI-PAL wins significant contract with global automotive repair group
PRESS RELEASE: The Call Centre Group, the parent company of the UK’s leading call centre service specialist CallCare, has acquired Yorkshire-based Your Business Voice as part of its £3.5 million commitment to building a presence in the region. The acquisition will allow CallCare to grow the existing 30-strong team operating at the Shipley-based firm and deliver an enhanced service to clients, while widening its footprint within Yorkshire. Continue reading CallCare dials up Yorkshire presence with acquisition
PRESS RELEASE: The rise in fraudulent calls made to the UK by international criminal gangs has almost doubled in the last 12 months. According to a new report from fraud protection and authentication company Pindrop, 52 per cent of fraudulent calls made to UK financial institutions in 2016 originated from countries outside of the UK. This is up 24 per cent compared to 2015, indicating the growing prominence of call centre fraud as an international crime. Continue reading UK falls victim to international criminal gangs as borderless phone fraud rises
Unified communications vendor, Swyx Solutions AG and CRM expert, CAS Software AG are deepening their existing collaboration. The common goal is to open up new channels for customer communications and to bundle all contact types into one single solution. Companies can therefore transform any interaction into a unique customer experience. Continue reading Swyx announces partnership with CRM specialist for enhanced customer experience