Increase in cloud adoption providing improved customer experience, flexibility and cost savings

PRESS RELEASE: Organisations are striving to offer a customer experience that has the flexibility to respond quickly to changing customer demands while controlling costs and remaining competitive. As cloud adoption rates continue to grow, Aspect Software believes continued cloud adoption in contact centre environments is critical, as businesses cannot afford to be left behind in the face of increased customer expectations for seamless and frictionless engagement with brands. Continue reading Increase in cloud adoption providing improved customer experience, flexibility and cost savings

Visualize, Drive and Optimize Customer Experiences with Teradata’s Customer Journey Solution

PRESS RELEASE: Teradata announced several enhancements to the Teradata Customer Journey solution that will give marketers easier access to analytics, dynamic visualizations, machine learning and predictive simulations. Most companies struggle to understand their customers’ journeys, much less actively manage them. Continue reading Visualize, Drive and Optimize Customer Experiences with Teradata’s Customer Journey Solution