RBS to enhance customer service with “hybrid bots”

PRESS RELEASE: LivePerson, a leading provider of cloud mobile and online business messaging solutions, has rolled out the first financial industry “hybrid bots” in the world, at the Royal Bank of Scotland, where humans and bots team up in one conversation to offer fast and accurate service. The service, currently live for customers of the Royal Bank of Scotland (RBS) brand, with plans for a wider rollout, supports the bank’s mission to be the UK’s most helpful bank, centered around the customer. Continue reading RBS to enhance customer service with “hybrid bots”

LivePerson launches LiveEngage for Bots, the world’s first enterprise bot management platform

liveperson_logoLivePerson, the leading provider of cloud mobile and online business messaging solutions, has launched the world’s first enterprise bot management platform. Designed to run multiple bots at scale in the digital, marketing and care operations of large brands, LiveEngage for Bots is an extension of its LiveEngage platform, and allows these brands to deploy, manage, and measure bots in one place, directly alongside human workers. Continue reading LivePerson launches LiveEngage for Bots, the world’s first enterprise bot management platform

PanTerra Announces Streams, its Next-Generation Unified Cloud Service with Multi-Media Team Messaging

PRESS RELEASE: PanTerra announced Streams, the next-generation release of its unified cloud service. Streams combines real-time communications replacing your PBX, secure cloud file sync & share and adds complete multi-media, persistent team messaging. Continue reading PanTerra Announces Streams, its Next-Generation Unified Cloud Service with Multi-Media Team Messaging

Customers are sharing the love

Over 80% of customers tell friends and family about their positive experiences with a company, finds new research commissioned by Yonder Digital Group. The research found that consumers are just as likely to share a good experience as a bad one.

In an age where one negative tweet can send a company’s popularity into free-fall, businesses fear bad reviews and public complaints more than ever. It is commonly believed that consumers are much more vocal about complaints than they are about recommendations. Continue reading Customers are sharing the love

InterContinental David Tel Aviv Selects Mitel for Enhanced Communications and Collaboration

Mitel®, a global leader in enterprise communications, today announced luxury hotel InterContinental David Tel Aviv has evolved its communications infrastructure using a Mitel hospitality solution to enable staff to communicate and collaborate more efficiently and better deliver exceptional service to guests. Continue reading InterContinental David Tel Aviv Selects Mitel for Enhanced Communications and Collaboration

Performance Eyewear Provider Fuels Growth and Customer Service with Avaya

PRESS RELEASE: As Liberty Sport grew into a dominant force in the performance eyewear industry and a choice for NASA missions, the company needed a new approach to communications and customer service to mirror the high quality of its products. Called to join the mission, Avaya Midmarket Solutions provided the functionality, mobility and remote accessibility that enables Liberty Sport to execute powerful launches with sustained contact at a level the company had not experienced before. Continue reading Performance Eyewear Provider Fuels Growth and Customer Service with Avaya

Together Housing Association partners with Rant & Rave to capture real-time feedback

Rant&Rave-GreyTogether Housing Association, has partnered with Rant & Rave, the UK leader in real-time customer engagement technology, to enable the business to respond to customers more rapidly and gain deeper customer insight. Together Housing Association is a leading housing association in the north of England, owning and managing more than 37,000 homes. Continue reading Together Housing Association partners with Rant & Rave to capture real-time feedback

Strongest quarter in five years for private sector outsourcing market

PRESS RELEASE: The UK’s private sector outsourcing market recorded its strongest quarterly performance in five years in Q1, with businesses agreeing deals worth £2.42 billion, according to the Arvato UK Outsourcing Index. The research, compiled by business process outsourcing (BPO) partner Arvato and industry analyst NelsonHall, revealed the largest private sector spend since Q4 2011 (£4.04 billion) as companies ramped-up investment in digital transformation. Continue reading Strongest quarter in five years for private sector outsourcing market