Electric Ireland appoints customer contact specialist to boost engagement and improve customer experience

PRESS RELEASE: Electric Ireland – the leading energy retailer in Ireland – has partnered with outsourced customer contact specialist, Echo Managed Services, to increase engagement and improve customer contact and satisfaction across the north and south of Ireland. Continue reading Electric Ireland appoints customer contact specialist to boost engagement and improve customer experience

Agile CRM Adds Integration for Cloud Communications Functionality

PRESS RELEASE: Agile CRM, the #1 all-in-one CRM service with integrated sales enablement and marketing automation launched an integration with RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions. Adding to Agile CRM’s existing integration offerings, the new integration with RingCentral enables both calling and call tracking. Users can make outbound calls, receive inbound calls, and take call notes. Continue reading Agile CRM Adds Integration for Cloud Communications Functionality