Conduent Named a Worldwide Leader in Gartner’s Customer Management Contact Center BPO Report

PRESS RELEASE: Industry research firm Gartner, Inc. placed Conduent Incorporated, in the Leaders Quadrant of its March 2017 Magic Quadrant for Customer Management Contact Center BPO (Business Process Outsourcing), Worldwide.

The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies on completeness of vision and ability to execute.

“Companies today are struggling to meet the demands of a personalized, on-demand, multichannel customer experience,” said Christine Landry, general manager, Commercial Sector, Conduent. “Our automation and analytics-driven solutions allow us to understand, predict and address customer needs, which sets us apart from other vendors on the market.”

Conduent has more than 25 years of supporting the customer experience around the globe in more than 30 languages. Customers include the users of four out of five of the world’s top mobile phone manufacturers, assisting 20 million smartphone users each month with remote email configuration.

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