Jacada Chosen as Finalist for Upcoming Digital Self-Service Innovation Award

PRESS RELEASE: Jacada announced that it has been selected as one of four finalists in the Digital Self-Service Innovation category of the UK National Innovation Awards for 2017. Recognized for the Jacada Contact Hub, a suite of award winning solutions that support today’s digital consumer, Jacada is expected to pick up another award in the area of digital customer service solutions. Continue reading Jacada Chosen as Finalist for Upcoming Digital Self-Service Innovation Award

Verint Announces New CX Consulting Capabilities, Helping Organizations Enhance Their Customers’ Experiences Across Assisted and Self-Service Channels

PRESS RELEASE: Verint® announced the availability of new Customer Experience (CX) consulting and packaged services offerings specifically designed to help companies enhance their own customer experiences across interaction channels and touchpoints. Continue reading Verint Announces New CX Consulting Capabilities, Helping Organizations Enhance Their Customers’ Experiences Across Assisted and Self-Service Channels

Bright Pattern Simplifies Omnichannel Workforce Management with Pipkins Integration

PRESS RELEASE: Bright Pattern, omnichannel contact center vendor partners with Pipkins, leading supplier of workforce management software and services to the contact center industry, providing sophisticated scheduling and forecasting technology. The solution brings a multitude of benefits to contact center managers and agents alike. Continue reading Bright Pattern Simplifies Omnichannel Workforce Management with Pipkins Integration

Fanimation Ceiling Fans Goes Live with Astute Solutions to Streamline Customer Communication

PRESS RELEASE: This month, Fanimation’s Customer Care Center went live with Astute Solutions’ customer engagement CRM, ePowerCenter. Included in the solution is the ability to capture and respond to customer requests, features designed to make case management easier for contact center agents, and robust voice of the customer (VOC) analytics. Continue reading Fanimation Ceiling Fans Goes Live with Astute Solutions to Streamline Customer Communication

NewVoiceMedia accelerates expansion in Germany with Munich office

NewVoiceMedia is continuing its rapid expansion throughout Germany with a new office in Munich. The office is located on Landsberger Street in the west-end quarter of Munich, a thriving city with a strong tech culture, ranking as Europe’s top technology hub according to the European Commission in 2014. Continue reading NewVoiceMedia accelerates expansion in Germany with Munich office

ALJ Regional Holdings, Inc. Announces Faneuil’s Acquisition Of BPO And Contact Center Operations From Vertex Business Services, LLC

PRESS RELEASE: Faneuil, Inc. (“Faneuil”), a leading national provider of multichannel customer care and other business processing solutions and a wholly owned subsidiary of ALJ Regional Holdings, Inc. (Nasdaq: ALJJ) (“ALJ”), announced today it has entered into an asset purchase agreement (the “Agreement”) to acquire the BPO and contact center operations of Vertex Business Services LLC (“Vertex”), a direct customer care provider of contact centers and back-office processes, including billing, collections and business analytics, and installing and supporting cloud-based customer care and billing technologies exclusively for the utilities industry. Continue reading ALJ Regional Holdings, Inc. Announces Faneuil’s Acquisition Of BPO And Contact Center Operations From Vertex Business Services, LLC