Genesys Customer Experience Platform Embraces the Future with G-NINE

Genesys®, the global leader in omnichannel customer experience and contact center solutions has unveiled G-NINE™. G-NINE is guiding the next evolution for the industry’s leading omnichannel platform to help companies of all sizes deliver magnificent customer experiences every time. Continue reading Genesys Customer Experience Platform Embraces the Future with G-NINE

Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management

Sutherland, a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done, has deployed PureEngage, an omnichannel customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Continue reading Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management

Genesys Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide

Genesys®, the global leader in omnichannel customer experience (CX) and contact centre solutions has been named a Leader in the Gartner 2017 Magic Quadrant for Contact Center Infrastructure, Worldwide (1) and the vendor positioned furthest for “completeness of vision” for the ninth consecutive time. For the first time, Genesys has also achieved the highest placement overall for its “ability to execute.” Continue reading Genesys Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide

Ascensos to open 600 job contact centre on Isle of Wight

PRESS RELEASE: Scottish-based contact centre management specialist, Ascensos, announces that the company is to open a new customer service centre on the Isle of Wight, creating up to 600 new jobs. The new facility, located in Cowes, will handle inbound telephone, email, social media and online queries. Continue reading Ascensos to open 600 job contact centre on Isle of Wight

RingCentral Unveils New Enterprise Cloud Webinar Solution to Host Virtual Events for up to 3,000 Attendees

RC_LOGOC_RGBRingCentral, a leading provider of enterprise cloud communications and collaboration solutions unveiled RingCentral Webinar™, a new addition to the RingCentral portfolio. Large-scale virtual meetings to audiences across global regions require a cloud platform that can scale and need sophisticated presenter controls for flexibility, while providing attendees with a seamless experience. Continue reading RingCentral Unveils New Enterprise Cloud Webinar Solution to Host Virtual Events for up to 3,000 Attendees