Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement

BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has chosen Sabio to design and build an intelligent Virtual Assistant capability for its online customers. Budget Insurance will be the first BGL brand to deploy the Virtual Assistant technology, having recently launched its ‘Ask Becky’ intelligent assistant to support online customers of its home, car and van insurance products. Continue reading Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement

Noble Secure Payment Assist Enhances the Customer Experience with Compliant Agent-Assisted Transactions

Noble Systems, a global leader in omnichannel contact center technology solutions introduces Noble® Secure Payment Assist, a new tool for safeguarding sensitive customer data while improving the customer experience. Continue reading Noble Secure Payment Assist Enhances the Customer Experience with Compliant Agent-Assisted Transactions

FrontSpin partners with Voxbone to put sales calls in the fast lane

PRESS RELEASE: FrontSpin is supercharging sales efforts around the world with international telephony support from Voxbone. FrontSpin’s voice calls are a vital part of the salesperson’s toolkit, and its sales acceleration platform is designed to enable sales reps to have more meaningful conversations in less time. Founded in 2014, FrontSpin is a leading sales solution that streamlines communications across voice, email and social. Continue reading FrontSpin partners with Voxbone to put sales calls in the fast lane

Pega Extends Cloud Choice Through Collaboration with Pivotal

Pegasystems extended its cloud choice commitment by giving clients even more freedom to deploy Pega solutions on their preferred cloud provider with no vendor lock-in. To support this initiative, Pega has teamed up with Pivotal®, the company accelerating enterprise digital transformation, to deliver Pega software on Pivotal Cloud Foundry®. Continue reading Pega Extends Cloud Choice Through Collaboration with Pivotal

Interactions Acquires AI-Based Social Media Engagement Innovator Digital Roots

PRESS RELEASE: Interactions, LLC, a leading provider of Intelligent Virtual Assistants for enterprise customer care announced the acquisition of Digital Roots, a pioneer in artificial intelligence (AI)-based social media customer engagement. The acquisition builds on Interactions modern omnichannel approach to customer care, making it easier than ever for enterprises to engage with consumers via voice, web chat, SMS, and now, social media channels. Continue reading Interactions Acquires AI-Based Social Media Engagement Innovator Digital Roots