Financial Services Company Invests in Five9 Cloud-Based Contact Center Solution to Support Growing National Business and Increase Customer Satisfaction

PRESS RELEASE: Five9 announced that the Five9 Virtual Contact Center (VCC) has been chosen by a financial services company to replace its legacy on premise solution. The transition to a cloud-based, enterprise-level contact center solution has expanded and enhanced the firm’s support of its most valuable customers. Continue reading Financial Services Company Invests in Five9 Cloud-Based Contact Center Solution to Support Growing National Business and Increase Customer Satisfaction

Jive Software Enters into Definitive Agreement to Become Part of the Aurea Family of Companies for $462 Million in Cash

PRESS RELEASE: Jive Software announced that ESW Capital, LLC, through its affiliate Wave Systems, is acquiring Jive and that Jive will become a part of the Aurea family of companies. The transaction is valued at $462 million. Under the terms of the agreement, an affiliate of Aurea will commence a tender offer for all of the outstanding shares of Jive common stock for $5.25 in cash per share. Continue reading Jive Software Enters into Definitive Agreement to Become Part of the Aurea Family of Companies for $462 Million in Cash

IOVOX named winner of Red Herring Top 100 Europe award

PRESS RELEASE: IOVOX, a global call analytics company, announced today that it has won the 2017 Red Herring Top 100 Europe award, presented at the ceremony in Amsterdam. IOVOX’s inclusion on this prestigious list identifies it among the year’s most promising private technology ventures in Europe, as it accelerates its mission to make call data useful and actionable, globally. Continue reading IOVOX named winner of Red Herring Top 100 Europe award

Upstream Works Named one of 50 Most Valuable Tech Companies

PRESS RELEASE: Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, announced that it has been named one of 50 most valuable tech companies by Insights Success magazine for its innovation and redefinition of the customer experience. Its flagship product, Upstream Works for Finesse (UWF), helps organisations of all sizes to quickly and effectively engage with customers across any channel. Continue reading Upstream Works Named one of 50 Most Valuable Tech Companies