IPsoft Introduces the Most Human AI Technology on the Market

IPsoft, the digital labor company, has leapfrogged the current AI market by introducing the most comprehensive and human artificial intelligence platform available today, Amelia. The evolution of Amelia connects AI into the very heart of the enterprise and drives value all the way from front office to back office. Leveraging a unique combination of humanlike intelligence and machine powered analytics, Amelia will allow enterprises to scale customer interactions and transform end to end processes in order to become digital frontrunners. Continue reading IPsoft Introduces the Most Human AI Technology on the Market

Trust and Customer Experience are Where the Battles for Customers are Being Fought in Retail Banking

PRESS RELEASE: Following the well documented crisis in the banking sector at the end of the first decade of the 21st century, trust in the traditional retail banks fell to an all-time low. During this period many consumers had few options other than to use an institution they did not trust to look after some of their most important assets. Almost a decade on and a recent survey by customer experience expert Webhelp, indicates that little has changed, with people still choosing to conduct financial transactions with retail banks they don’t trust. Continue reading Trust and Customer Experience are Where the Battles for Customers are Being Fought in Retail Banking

Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has opted to expand its use of CallMiner Eureka to support quality of service and the customer experience it provides across all existing global offices. Continue reading Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience

C-suite Executives Rank Customer Experience Above Sales and Marketing as Top Priority

PRESS RELEASE: According to a new report, “Success in The Experience Era: Connecting Customer and C-suite,” UK and US business executives rank customer experience above sales and revenue as the key focus in 2017. A full 100% of the C-suite survey respondents are prioritizing the customer, in contrast to just 58% who cited sales and revenue as their primary concern. Continue reading C-suite Executives Rank Customer Experience Above Sales and Marketing as Top Priority

Contract with Bridgestone Europe for new network infrastructure and managed cloud services across EMEA

PRESS RELEASE: BT announced a contract with Bridgestone Europe for new network infrastructure and managed cloud services connecting more than 200 sites across 20 countries in Europe, Middle East and Africa (EMEA). Bridgestone Europe, with headquarters in Brussels and serving markets across EMEA, is a wholly owned subsidiary of Tokyo-based Bridgestone Corporation, the world’s largest tyre and rubber company. Continue reading Contract with Bridgestone Europe for new network infrastructure and managed cloud services across EMEA

IPsoft Collaborates with Penn State University to Advance Education and Innovation in Artificial Intelligence Technologies

IPsoft, the leading digital labor company announced a strategic relationship with Penn State University to advance the development of the autonomic and cognitive technologies that form the backbone of artificial intelligence. Through education, research and hands-on engagement, Penn State and IPsoft will prepare future leaders with the skills and knowledge they need to thrive in a leading-edge organization, where human and digital employees work together to realize competitive advantage. Continue reading IPsoft Collaborates with Penn State University to Advance Education and Innovation in Artificial Intelligence Technologies

EY select Thunderhead To Revolutionise Customer Engagement

PRESS RELEASE: Thunderhead, the leader in enterprise technology for customer engagement announces that its ONE Engagement Hub has been selected by EY to help them build more engaged and valuable relationships with their clients. EY is a global leader in assurance, tax, transaction and advisory services. They deliver insights and quality services using innovative capabilities to help their clients. Continue reading EY select Thunderhead To Revolutionise Customer Engagement

Orange Business Services provides Heraeus Group with secure future-proof hybrid network to modernize infrastructure

PRESS RELEASE: Heraeus, a leading technology group headquartered in Hanau, Germany, has entered into a four-year-contract with Orange Business Services to modernize the Heraeus Global Network and centralize all services under a single global partner. This facilitates the management of the infrastructure and allows for increased transparency in costs, contracts, service level and order and billing. Continue reading Orange Business Services provides Heraeus Group with secure future-proof hybrid network to modernize infrastructure