IPsoft, the digital labor company, has leapfrogged the current AI market by introducing the most comprehensive and human artificial intelligence platform available today, Amelia. The evolution of Amelia connects AI into the very heart of the enterprise and drives value all the way from front office to back office. Leveraging a unique combination of humanlike intelligence and machine powered analytics, Amelia will allow enterprises to scale customer interactions and transform end to end processes in order to become digital frontrunners. Continue reading IPsoft Introduces the Most Human AI Technology on the Market
Daily Archives: June 1, 2017
Trust and Customer Experience are Where the Battles for Customers are Being Fought in Retail Banking
PRESS RELEASE: Following the well documented crisis in the banking sector at the end of the first decade of the 21st century, trust in the traditional retail banks fell to an all-time low. During this period many consumers had few options other than to use an institution they did not trust to look after some of their most important assets. Almost a decade on and a recent survey by customer experience expert Webhelp, indicates that little has changed, with people still choosing to conduct financial transactions with retail banks they don’t trust. Continue reading Trust and Customer Experience are Where the Battles for Customers are Being Fought in Retail Banking
Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has opted to expand its use of CallMiner Eureka to support quality of service and the customer experience it provides across all existing global offices. Continue reading Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience
C-suite Executives Rank Customer Experience Above Sales and Marketing as Top Priority
PRESS RELEASE: According to a new report, “Success in The Experience Era: Connecting Customer and C-suite,” UK and US business executives rank customer experience above sales and revenue as the key focus in 2017. A full 100% of the C-suite survey respondents are prioritizing the customer, in contrast to just 58% who cited sales and revenue as their primary concern. Continue reading C-suite Executives Rank Customer Experience Above Sales and Marketing as Top Priority
TeleWare upgrades cloud based call management tool
TeleWare announces a host of enhancements to its cloud-based TeleWare Communication Manager (TCM) solution. TCM is used by businesses, including many leading NHS practices, to manage their communications activity. The solution provides organisations with routing and managements tools for all inbound and outbound calls. Continue reading TeleWare upgrades cloud based call management tool
Conduent Appoints Srikanth Iyengar as Group Chief Executive – Europe
PRESS RELEASE: Conduent Incorporated, a leading business services provider, has named Srikanth Iyengar as Group Chief Executive – Europe. In his role, Iyengar will be responsible for transforming and growing the company’s presence in Europe. Continue reading Conduent Appoints Srikanth Iyengar as Group Chief Executive – Europe