EE offers first Welsh customer service in the UK, and 4G network boost in Cardiff

PRESS RELEASE: EE, the UK’s biggest mobile operator and part of BT Group, is now providing Welsh language customer service through its call centre and shops in Wales. There are more than 562,000* native Welsh speakers in the country – around one in five people – and EE’s initiative supports the Welsh Government’s efforts to encourage the everyday use of the Welsh language. Continue reading EE offers first Welsh customer service in the UK, and 4G network boost in Cardiff

Consumers on social media falling prey to the growing risk of phone fraud

PRESS RELEASE: Consumers are falling prey to the growing risk of phone fraud. A new study warns that criminals can use information found on social media profiles to answer weak security questions, posed by banks, to gain access to accounts. This highlights the security flaws that exist within contact centres, and the need to improve security on the phone channel, a channel that has long been neglected. Continue reading Consumers on social media falling prey to the growing risk of phone fraud

Nuance Expands Artificial Intelligence Innovations to Power New Generation of Virtual Assistants

PRESS RELEASE: Leveraging decades of experience delivering customer care solutions globally for a wide range of industries, Nuance unveiled a series of advancements in artificial intelligence (AI) innovations across its Digital Engagement Platform. Continue reading Nuance Expands Artificial Intelligence Innovations to Power New Generation of Virtual Assistants

Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round

The well-used terms “sustainable” and “affordable” are not just empty words for Hastoe Housing. It prides itself on finding innovative solutions to enable local people to remain within their communities and now owns and manages over 7,000 homes in over 70 local authority areas. In 2011 they completed their 200th village scheme, confirming its position as the UK’s leading specialist rural housing association. Continue reading Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round

Sykes Enterprises, Incorporated Completes Acquisition of Certain Assets of a Global 2000 Telecommunications Services Provider

PRESS RELEASE: Sykes Enterprises, Incorporated, a global business process outsourcing leader in providing comprehensive inbound customer engagement services to Global 2000 companies, announced today that it has completed the acquisition of the certain assets of the telecommunications services provider. Continue reading Sykes Enterprises, Incorporated Completes Acquisition of Certain Assets of a Global 2000 Telecommunications Services Provider