Capita set to reach nearly 20 years of RSPCA contact centre management

PRESS RELEASE: The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has renewed its contact centre contract with Capita until 2022. The contract will see Capita continue to provide the RSPCA’s national contact centre which handles more than one million calls each year, and provides support for animal cruelty incidents, of which 149,000 were investigated in 2016. Continue reading Capita set to reach nearly 20 years of RSPCA contact centre management

Leading Furniture Retailer Streamlines Global Deliveries with NICE Robotic Process Automation

NICE announced that one of the world’s largest home furnishing retailers, operating hundreds of stores around the globe, has implemented NICE Robotic Process Automation (RPA) to manage the order and delivery processes for its entire global operations. This includes the automation of 60 different processes across the front and back office. Continue reading Leading Furniture Retailer Streamlines Global Deliveries with NICE Robotic Process Automation

Azure takes to the cloud ahead of overseas expansion

PRESS RELEASE: Vacation ownership specialists Azure is digitising its communications by bringing in an innovative cloud based system. The two-stage implementation will be completed by leading cloud communications provider 8×8 by the end of 2017. By working in the cloud Azure plans to develop its customer service operations in its Malta-based head office, where its growing UK and Scandinavian membership is supported. Continue reading Azure takes to the cloud ahead of overseas expansion

Lithium Enters into Definitive Agreement to be Acquired by Vista Equity Partners

lithium-logoLithium Technologies, the market leader in cloud-based social media management and online community solutions announced that it has entered into a definitive agreement to be acquired by Vista Equity Partners (“Vista”), a leading private equity firm focused on investments in software, data and technology-enabled businesses. Lithium’s Board of Directors has unanimously approved the transaction. Terms of the transaction were not disclosed. Continue reading Lithium Enters into Definitive Agreement to be Acquired by Vista Equity Partners

Newly Enhanced Pega Platform Helps Businesses Build and Run Better Software

Pegasystems at PegaWorld announced the latest release of Pega® Platform – delivering enhanced intelligence, agility, and control that allows clients to accelerate application development and enhance customer experiences. With new AI, collaboration, and integration capabilities, organizations can more quickly build and deploy better applications to power their digital transformation initiatives. Continue reading Newly Enhanced Pega Platform Helps Businesses Build and Run Better Software

Mahindra Comviva enables omni-channel customer engagement through its Ngage Messaging Platform

PRESS RELEASE: Mahindra Comviva, the global leader in mobility solutions announced that its mobile engagement solution for enterprises – Ngage Messaging Platform will now provide omni-channel customer engagement with the addition of new digital channels. With new channels like Chatbots, Push Notifications and Social Media integration, Ngage platform is now a one stop shop for the customer engagement needs of enterprises, supporting both legacy and digital channels. Continue reading Mahindra Comviva enables omni-channel customer engagement through its Ngage Messaging Platform

Avaya appoints Stephen Cunningham UK Regional Sales Leader

PRESS RELEASE: Avaya, a global leader in business communications software, systems and services, has named Stephen Cunningham Regional Sales Leader for the UK Enterprise Team. Stephen brings more than 20 years of experience in the Unified Communication and Customer Experience industry, where he has been instrumental to helping clients digitally transform their business. Continue reading Avaya appoints Stephen Cunningham UK Regional Sales Leader

Bpm’online Included in the Latest Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017

PRESS RELEASE: Bpm’online, who provides unique synergy of BPM technologies and CRM to empower organizations to accelerate their time-to-strategy execution, is pleased to announce that it has been included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center. (1) Continue reading Bpm’online Included in the Latest Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017