CallMiner Announces Speech Analytics Calculator to Help Businesses Assess Achievable Return on Investment

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces the launch of an online calculator that can help companies compute achievable return on investment (ROI) with CallMiner Eureka. Continue reading CallMiner Announces Speech Analytics Calculator to Help Businesses Assess Achievable Return on Investment

Aquarium Engages further technology to spice up Pepper portfolio

PRESS RELEASE: Less than two years after the multi-national Pepper Finance Corporation Ireland (trading as Pepper Money and Pepper Asset Servicing) commissioned Aquarium Software to deliver bespoke loan and asset management software for its Asset Servicing Arm, the FINTECH specialist is now supplying Pepper with its latest technology platform – Aquarium Engage. Continue reading Aquarium Engages further technology to spice up Pepper portfolio

Mavenir Launches Multi-ID, a Cloud Communications Platform for Innovation in Voice, Video and Messaging

PRESS RELEASE: Mavenir, the leader in accelerating and redefining network transformation for Communication Service Providers (CSPs), announces the live U.S. commercial deployment in a Tier-1 operator and market launch of its unique and game-changing programmable cloud communications platform, Multi-ID that finally moves the user identity from the device to the person. Continue reading Mavenir Launches Multi-ID, a Cloud Communications Platform for Innovation in Voice, Video and Messaging

TELUS International Launches Omnichannel Solution

PRESS RELEASE: TELUS International, a leading global BPO and ITO provider, announced the launch of its omnichannel solution for customer support. In contrast to traditional omnichannel contact center solutions from other providers, TELUS International offers a holistic “beyond technology” approach, incorporating people and operations, and enabling technology to support an omnichannel customer experience. Continue reading TELUS International Launches Omnichannel Solution

Damovo drives forward European growth strategy with acquisition of Swiss-based Voice & Data Network AG

PRESS RELEASE: Damovo has expanded its European operation following the acquisition of Switzerland-based voice and data provider Voice & Data Network AG (“Vodanet”) for an undisclosed fee. The acquisition enables Damovo, a leading provider of enterprise communications solutions and services across Europe, to bolster its Avaya capabilities, while also adding the experience and expertise of the Zurich-headquartered Vodanet team to its business. Continue reading Damovo drives forward European growth strategy with acquisition of Swiss-based Voice & Data Network AG

Sitel Has Been Awarded a Contract to Deliver the UK Visa International and Domestic Customer Service Operations

PRESS RELEASE: Sitel has been awarded a contract to deliver the UK Visa International and Domestic Customer Service operations. The new contract will see the transition of what has historically been two separate contracts into a single contract to deliver the International and UK service. Continue reading Sitel Has Been Awarded a Contract to Deliver the UK Visa International and Domestic Customer Service Operations