Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centres

PRESS RELEASE: Verint® announced the availability of its workforce optimization offerings for businesses with small and medium-sized contact center operations. Available either in the cloud or on-premises, the mid-market offerings include best-of-breed capabilities across Verint Workforce Optimization™ solutions. Continue reading Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centres

AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations

AutoRestore® – the UK’s largest mobile accident vehicle damage repairer, has chosen customer engagement technology specialist Sabio to provide a cost-effective cloud-enabled communications platform for its next generation customer contact operations. AutoRestore® selected the Sabio OnDemand solution to replace an earlier generation Avaya system after considering a range of other hosted offerings. Continue reading AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations

Nuance Announces Full-Lifecycle Customer Analytics Portfolio

PRESS RELEASE: Nuance announced that it is expanding the Nuance Analytics portfolio of advanced solutions to empower enterprise organizations to transform their customer engagement data into actionable insights. Whether needing immediate insights, customized solutions, enabling inputs for analytic products developed in-house, or professional services, Nuance Analytics can identify insights across the customer journey, take action and optimize the customer experience.   Continue reading Nuance Announces Full-Lifecycle Customer Analytics Portfolio

80% of consumers claim a personal service is important when purchasing online

PRESS RELEASE: More than three quarters (80%) of consumers claim that receiving a personal service is important when purchasing online highlighting the need for human interaction to be available in real time through customer service channels, research by conversational commerce platform, iAdvize, has found. Continue reading 80% of consumers claim a personal service is important when purchasing online

Teleopti accelerates international growth by opening new office in the Philippines

PRESS RELEASE: Teleopti, a global leader in feature-rich, employee-focused Workforce Management (WFM) solutions, continues to strengthen its position in the US and BPO (Business Process Outsourcing) markets by opening an office in Manila, the Philippines. Teleopti has experienced a super-growth in its US operations meaning a parallel increase in demand for services in the Philippines, where several of Teleopti’s US customers have contact center sites or BPO partners. Continue reading Teleopti accelerates international growth by opening new office in the Philippines