Personalisation – Are the Under 35s Being Left Out?

Personalisation. It’s a much talked about subject and one of the latest key concepts in retail marketing. So much so that the tendency is to think everyone knows what it means. But a recent survey conducted by leading global customer experience expert, Webhelp, revealed some surprising results that show this is definitely not the case. Continue reading Personalisation – Are the Under 35s Being Left Out?

Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

NewVoiceMedia announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience. Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesforce integration and was no longer supporting the company’s rapid growth. Continue reading Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

TfL launches new social media ‘TravelBot’

PRESS RELEASE: Transport for London (TfL) has launched the next generation in customer service technology with its first ever ‘TravelBot’. The new social media tool, which is powered by artificial intelligence, can “chat” with customers using Messenger and instantly tell them when their bus is due to arrive, provide service updates and Tube maps. The TravelBot can also link direct to a customer service agent, making customer service queries easier than ever. Continue reading TfL launches new social media ‘TravelBot’

Five9 Partners with GENBAND to Deliver Advanced Real Time Communications Solutions to Contact Center Customers

PRESS RELEASE: GENBAND™, a leading provider of real time communications solutions announced a partnership with Five9, a leading provider of cloud software for the enterprise contact center market, to offer GENBAND’s award-winning Kandy Unified Communications (UC), WebRTC (Web Real Time Communications) and Wrapper (pre-developed applications) solutions to its contact center customers. Continue reading Five9 Partners with GENBAND to Deliver Advanced Real Time Communications Solutions to Contact Center Customers