UK consumers risk losing millions due to hidden ‘cost of hassle’

PRESS RELEASE: From not returning faulty goods or cancelling unwanted services to leaving account information out of date, our fatigue when considering contact with companies could be costing millions. Whilst one-in-three [1] admit to avoiding contact with companies whenever possible, research reveals that 77% of organisations see reducing customer effort as a top priority [2]. Continue reading UK consumers risk losing millions due to hidden ‘cost of hassle’

Adventure retailer Cotswold Outdoor boosts marketing tech investment

PRESS RELEASE: Adventure clothing retailer Cotswold Outdoor has invested in new marketing technology to support its upcoming growth trajectory. With over 80 stores throughout the UK plus a strong ecommerce presence, Cotswold Outdoor customers adopt different paths to purchase. But the brand has also recently implemented Call Intelligence software from ResponseTap, to ensure a true omnichannel proposition. Continue reading Adventure retailer Cotswold Outdoor boosts marketing tech investment

Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17

aspect-logo-std-full-RGBAspect Software announced the release of Aspect Via™ 17, the latest version of Aspect’s complete Customer Engagement Center in the cloud. Aspect Via™ 17 features major enhancements to the award-winning solution across all capability areas. Continue reading Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17