PRESS RELEASE: From not returning faulty goods or cancelling unwanted services to leaving account information out of date, our fatigue when considering contact with companies could be costing millions. Whilst one-in-three  admit to avoiding contact with companies whenever possible, research reveals that 77% of organisations see reducing customer effort as a top priority . Continue reading UK consumers risk losing millions due to hidden ‘cost of hassle’
PRESS RELEASE: Adventure clothing retailer Cotswold Outdoor has invested in new marketing technology to support its upcoming growth trajectory. With over 80 stores throughout the UK plus a strong ecommerce presence, Cotswold Outdoor customers adopt different paths to purchase. But the brand has also recently implemented Call Intelligence software from ResponseTap, to ensure a true omnichannel proposition. Continue reading Adventure retailer Cotswold Outdoor boosts marketing tech investment
Zero and reduced hours, time-off-without-pay (TOWP) could be the answer when it comes to flexible working but how will it work in practice? Per-Arne Karlsson, Technical Director APAC at Teleopti, shares a simple 3-point plan… Continue reading Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centers
Aspect Software announced the release of Aspect Via™ 17, the latest version of Aspect’s complete Customer Engagement Center in the cloud. Aspect Via™ 17 features major enhancements to the award-winning solution across all capability areas. Continue reading Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17
PRESS RELEASE: HTC Global Services acquires the North American and India operations of Ciber, Inc., a global information technology consulting services and outsourcing company, headquartered in Greenwood Village, CO, USA. Continue reading HTC Global Services acquires Ciber, Inc.