LivePerson and IBM Watson Announce New Offering to Transform Customer Care

liveperson_logoLivePerson, a leading provider of cloud mobile and online business messaging solutions, and IBM have announced LiveEngage with Watson, the first global, enterprise-scale, out-of-the-box integration of Watson-powered bots with human agents. The new offering combines IBM’s Watson Virtual Agent technology with LivePerson’s LiveEngage platform, allowing brands to rapidly and easily deploy conversational bots that get smarter with each interaction, and lets consumers message those brands from their smartphone – via the brand’s app, SMS, Facebook Messenger, or even the brand’s mobile site – instead of having to call an 800 number. Continue reading LivePerson and IBM Watson Announce New Offering to Transform Customer Care

Solgari partners with enepath

Solgari, the global provider of the world’s first complete enterprise cloud business communications solution, has announced its partnership with enepath, the voice trading and communications specialist. The partnership will enable enepath to integrate Solgari’s business communication software services – specifically SIP trunking and DDI telephony – to its front and back office trading solutions. Continue reading Solgari partners with enepath

Qualtrics Launches Innovative Customer Experience Enhancements

PRESS RELEASE: Qualtrics, the leader in experience management software announced enhancements to its award-winning customer experience (CX) management platform, Qualtrics Customer Experience. The enhanced capabilities include a sophisticated diagnostic assessment and proven methodology to help companies significantly elevate and mature their CX programs, leading to greater customer satisfaction results and higher returns on CX program investment. Continue reading Qualtrics Launches Innovative Customer Experience Enhancements