HSBC has announced plans to create 500 new roles in Scotland. The bank is expanding several functions of its Scottish operations in a move that will increase its headcount in the country to 4,500. It is HSBC’s third expansion programme in Scotland in the past three years. Continue reading HSBC expansion leads to 500 new jobs in Scotland
Daily Archives: June 21, 2017
Tesco simplifies customer service operations
Tesco has announced its intention to simplify its customer service operations by consolidating its Customer Engagement Centres (CEC) into a single, expanded operation in Dundee. As part of the changes, Tesco has taken the difficult decision to close its other CEC located in Cardiff. Continue reading Tesco simplifies customer service operations
Talent Collective recruits Rant & Rave to measure real-time candidate experience
Rant & Rave, the UK leader in real-time customer engagement technology, has partnered with global talent acquisition and management firm, Talent Collective (part of Alexander Mann Solutions), to capture real-time candidate feedback. Continue reading Talent Collective recruits Rant & Rave to measure real-time candidate experience
Credit Libanais Selects NCR to Enhance Customer Service and Accelerate its Omni-Channel Transformation Journey
PRESS RELEASE: NCR Corporation, a global leader in omni-channel solutions announced that Credit Libanais, a leading financial institution in Lebanon, will transform its contact centre with NCR’s innovative technologies. NCR will deliver a high-tech contact centre infrastructure to help Credit Libanais deliver a seamless omni-channel customer experience across its channels. Continue reading Credit Libanais Selects NCR to Enhance Customer Service and Accelerate its Omni-Channel Transformation Journey
TCN Launches VocalDirect, a New Direct-To-Voicemail Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3
PRESS RELEASE: TCN announced the unveiling of VocalDirect, a new direct-to-voicemail technology feature for its flagship cloud-based contact center platform, TCN Platform 3.0. TCN’s new streamlined ringless voicemail technology enables businesses and contact centers to instantly send a voicemail directly to the voicemail boxes of thousands of customers all at once. Fully integrated with TCN Platform 3.0’s business intelligence (BI) suite, VocalDirect helps businesses easily create effective omni-channel (inbound, outbound and SMS) communication campaigns. Continue reading TCN Launches VocalDirect, a New Direct-To-Voicemail Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3
Customer service is a key differentiator for businesses, but many are falling short
PRESS RELEASE: Customer service is a key differentiator for UK businesses. Brand reputation, competitiveness and position within the market are highly influenced by a company’s ability to provide good customer service. However, despite its importance, research from Anaplan, a leading platform provider driving a new age of connected planning, reveals that UK businesses are failing to deliver good customer service and are missing out on lucrative opportunities to increase profits. Continue reading Customer service is a key differentiator for businesses, but many are falling short