Credit Libanais Selects NCR to Enhance Customer Service and Accelerate its Omni-Channel Transformation Journey

PRESS RELEASE: NCR Corporation, a global leader in omni-channel solutions announced that Credit Libanais, a leading financial institution in Lebanon, will transform its contact centre with NCR’s innovative technologies. NCR will deliver a high-tech contact centre infrastructure to help Credit Libanais deliver a seamless omni-channel customer experience across its channels. Continue reading Credit Libanais Selects NCR to Enhance Customer Service and Accelerate its Omni-Channel Transformation Journey

TCN Launches VocalDirect, a New Direct-To-Voicemail Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3

PRESS RELEASE: TCN announced the unveiling of VocalDirect, a new direct-to-voicemail technology feature for its flagship cloud-based contact center platform, TCN Platform 3.0. TCN’s new streamlined ringless voicemail technology enables businesses and contact centers to instantly send a voicemail directly to the voicemail boxes of thousands of customers all at once. Fully integrated with TCN Platform 3.0’s business intelligence (BI) suite, VocalDirect helps businesses easily create effective omni-channel (inbound, outbound and SMS) communication campaigns. Continue reading TCN Launches VocalDirect, a New Direct-To-Voicemail Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3

Customer service is a key differentiator for businesses, but many are falling short

PRESS RELEASE: Customer service is a key differentiator for UK businesses. Brand reputation, competitiveness and position within the market are highly influenced by a company’s ability to provide good customer service. However, despite its importance, research from Anaplan, a leading platform provider driving a new age of connected planning, reveals that UK businesses are failing to deliver good customer service and are missing out on lucrative opportunities to increase profits. Continue reading Customer service is a key differentiator for businesses, but many are falling short

RingCentral Ranked #1 Cloud Communications Solution Provider

RC_LOGOC_RGBRingCentral, the leading provider of enterprise cloud communications and collaboration solutions announced that Synergy Research Group, an independent market research firm has recognized RingCentral as the #1 worldwide market share leader in both revenue and subscriber seats for Unified Communications as a Service (UCaaS), based on a report published on June 14, 2017. Continue reading RingCentral Ranked #1 Cloud Communications Solution Provider