Presence Technology, an Enghouse Interactive Company, worldwide leader provider of Omnichannel Contact Center solutions, is pleased to announce its new strategic alliance with X-perta, a Brazilian company widely experienced in offering advanced solutions for the industry.

Mauricio Visnardi, Country Manager, Enghouse – Presence Brazil, considers that this new partnership is key to strengthen market penetration in this territory, leveraging the experience of allies who understand customer´s needs and work towards improving business results. “Since we sell value-added solutions, our strategy is to focus on partnering with organizations that share our same vision”.

The executive points that “both companies seek to direct their efforts towards businesses that are in need of a more consultative treatment, complemented with offering superior products and services, and the expertize to deliver outstanding results”. Visnardi states, “This partnership will initially focus on the BPO market but that other industries such as healthcare and education are being considered as well X-perta´s great experience in the BPO market will be differentiator. Our main goals are to increase business performance, lower risks and offer a cost effective solution”.

Carlos Fanucchi, Executive at X-perta, comments, “This is a strategic partnership that will help both companies expand their business in the targeted industries. The combination of our unique strengths is a clear differentiator in the highly competitive contact center industry. We intend to establish a new path and building on our strengths for the benefit of our clients”.