PRESS RELEASE: 3CLogic announced its newest release leveraging artificial intelligence to help streamline and automate customer service initiatives and processes. The release, focused primarily on chat-enabled bots, is the first in a series of planned AI suites using Amazon Lex® and Polly® and will include:

• Natural language understanding designed to recognize the intent of text while enabling highly engaging but agentless user experiences or lifelike customer engagements.
• Multi-turn conversations to intelligently gather required customer data once an intent has been identified to facilitate the fulfillment of the request or inquiry.
• Utility prompts to help confirm the successful completion of a task or smoothly request additional clarification regarding any provided data from the customer while providing a seamless end-to-end customer experience.

“Enabling enterprises to achieve competing metrics – to deliver a great customer experience while managing costs – is now possible through AI-enabled chat bots, which provide rich human-like conversational experiences coupled with automation”, explains 3CLogic CTO, Vikas Nehru. “Applying such cognitive solutions within customer service holds immense promise and will continue to be an area of focus as we look to other channels to enable similar enhancements.”