CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey

CallMiner®, the leading platform provider of award-winning speech and customer engagement analytics announces a new offering – Eureka Starter Edition, a full speech transcription and rich search and discovery tool designed for smaller contact centres or larger organisations looking to gain insight into their customer interactions without the need to dedicate an analyst. Continue reading CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey

Unify and Datasharp Deliver Next-Generation Communications Solution to Abbey Cars

Abbey Cars, one of England’s largest minicab operators, has completely overhauled its communications infrastructure with the help of Unify’s OpenScape Business S platform. In conjunction with long-term Master Partner, Datasharp, Unify has provided Abbey Cars with a powerful all-in-one solution that brings the benefits of cloud-driven Unified Communications (UC) into its business. Continue reading Unify and Datasharp Deliver Next-Generation Communications Solution to Abbey Cars

Semafone Selected by Leading Online Real Estate Marketplace to Secure Phone Payments

PRESS RELEASE: Semafone, a provider of secure payment software for contact centres announced that it has landed a deal with a leading, U.S.-based online real estate market database. Semafone’s solution will secure this rapidly growing company’s phone payments by shielding card numbers from Customer Service Representatives (CSRs), simplifying Payment Card Industry Data Security Standard (PCI DSS) compliance and reducing scope. Continue reading Semafone Selected by Leading Online Real Estate Marketplace to Secure Phone Payments

Teleperformance UK’s Public Sector Services accredited the GSA’s Global Sourcing Standard for Service Providers

PRESS RELEASE: Teleperformance, the global leader in outsourced ominchannel customer experience management, announced today its public sector services programme in the UK has achieved accreditation to the Global Sourcing Standard for Service Providers. Teleperformance is the first supplier globally to achieve the accreditation and follows the BBC as only the second organization to achieve accreditation with merit. Continue reading Teleperformance UK’s Public Sector Services accredited the GSA’s Global Sourcing Standard for Service Providers

Teleperformance Announces Partnership with Scandic Hotels

PRESS RELEASE: Teleperformance announced its partnership with Scandic Hotels, the largest Nordic hotel operator. Teleperformance in the Nordics will serve Scandic Hotels’ growing customer base with services out of its contact center in Tampere, Finland. The addition of Scandic Hotels adds to Teleperformance’s strong and expanding list of travel customers. Continue reading Teleperformance Announces Partnership with Scandic Hotels

Cyara Launches Leading-Edge Call Recording Validation Platform

PRESS RELEASE: Cyara, the market leader of omnichannel customer experience testing and monitoring solutions announced it has added its Call Recording Validation (“CRV”) to the award-winning Cyara Platform. CRV provides organizations with the validation that their call recording software is operational on all calls, that the quality meets client standards, and that the recordings can be retrieved whenever needed. Continue reading Cyara Launches Leading-Edge Call Recording Validation Platform

[24]7’s Digital Marketing Suite Brings High-Frequency Bidding to the Device Level

[24]7 continues to strengthen its Customer Acquisition Cloud by incorporating high-frequency bidding at the device-level. By adding device-level bidding to intra-day bidding and geo-based bidding, [24]7 helps marketers tap into distinct consumer behaviors that can help them maximize the return on mobile paid search campaigns. Continue reading [24]7’s Digital Marketing Suite Brings High-Frequency Bidding to the Device Level

Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP

aspect-logo-std-full-RGBAllianz Ayudhya Assurance PCL, an operating entity under Allianz Group in Thailand, one of the world’s largest financial services companies, has moved to improve corporate revenue and productivity while lifting customer satisfaction levels by implementing Aspect® Unified IP®. Continue reading Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP

Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service

IPsoft’s AI platform, Amelia, is recognized as a recommended product by industry analyst firm Forrester, in a new report published1. Across ten evaluation criteria for virtual agents, IPsoft, the digital labor company, was the only company to achieve eight differentiated rankings. Continue reading Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service