OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud

PRESS RELEASE: OpenMethods announced its partnership with Five9. The partnership will start with OpenMethods’ releasing PopFlow Studio for Five9’s Cloud Contact Center and Oracle Service Cloud. This PopFlow release will enable contact centers using Five9 and Oracle Service Cloud to automate workflows, personalize customer experiences and reduce average call handle time by more than 30 seconds.

Contact Centre CLUB

OpenMethods will now offer new and current Five9 customers a free, 30-day trial of PopFlow Studio. Later this year, OpenMethods will release their Harmony multimedia bar for Five9’s Cloud Contact Center and Oracle Service Cloud.

“OpenMethods provides great value to customers looking to seamlessly integrate Five9’s industry-leading cloud contact center solutions for the enterprise with Oracle Service Cloud,” said Mike Burkland, president and CEO, Five9. “OpenMethods and Five9 share a common vision of enabling a true omnichannel experience for contact centers and their customers, and we look forward to working with them on this important partnership.”

“We are excited about our partnership with Five9 to deliver customers a best in class solution leveraging their innovative cloud contact center software with our PopFlow and Harmony products to create a seamless integration with Oracle Service Cloud,” said Gerrit Lydecker Jr., CEO of OpenMethods. “Our joint customers and prospects are seeing the value in accelerating and enhancing their roadmap to improve their customer experience and satisfaction, while also driving an impressive ROI to help pay for other initiatives.”