NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform

The world’s No. 1 cloud customer experience platform is here. NICE announced the launch of NICE inContact CXone™, the cloud platform that empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. Continue reading NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform

Say hello to Team Knowhow: The UK’s new expert services brand

Rolling out across the UK from today, Team Knowhow will provide a local, one-stop, expert tech service. Dixons Carphone, Europe’s leading electrical, telecoms and services retailer, today announces the launch of Team Knowhow, a national network of local experts which will help install, support, upgrade or fix customer’s kit – bringing together the very best of the Geek Squad and Knowhow brands. Continue reading Say hello to Team Knowhow: The UK’s new expert services brand

DialogTech Launches Dashboard Insights: Omni-Channel Marketing Reports from the World Leader in Phone Call Analytics

DialogTech, the leading provider of actionable marketing analytics for phone calls announced the launch of Dashboard Insights, fully customizable and visually stunning reports that set the standard for how marketers measure and analyze the impact of phone calls on the customer journey. Continue reading DialogTech Launches Dashboard Insights: Omni-Channel Marketing Reports from the World Leader in Phone Call Analytics

InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision

The numbers are in, and InMoment has a lot to celebrate. The pioneering customer experience (CX) intelligence platform saw strong success across many fronts during the first six months of the year, including unparalleled levels of new business acquisition, strong validation of both its current platform and innovation vision, and important investments in leadership. Continue reading InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision

Sonus Accelerates and Simplifies Enterprise Unified Communications Migration with Sonus Advantage

Sonus Networks introduced a bundled solution, Sonus Advantage, that will help enterprises deploy unified communications (UC) more quickly, easily and securely in their networks. Sonus Advantage addresses the growing need among enterprises to quickly adapt their network capabilities as they transition from legacy-based TDM communications to IP-based UC. Continue reading Sonus Accelerates and Simplifies Enterprise Unified Communications Migration with Sonus Advantage

How brands need to adopt a new model to deliver meaningful conversations

By Neil Titcomb, Regional Sales Director Northern Europe at Eptica... The growing importance of customer experience is fundamentally changing how companies are structuring and delivering service to consumers. The old model of a voice-centric call centre that was expanded piecemeal to cover new channels is simply too labour-intensive and fails to deliver the fast, consistent and high quality conversations that today’s consumers are demanding. Continue reading How brands need to adopt a new model to deliver meaningful conversations