honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations

honeybee, a pioneering software platform that transforms customer and colleague sales journeys, has today announced a 3-year partnership with Capita, the UK’s leading provider of business process outsourcing. Continue reading honeybee and Capita to Join Forces in Transforming Contact Centre Sales Operations

Nomad Handheld Devices Empower Delta Agents to Assist Customers on the Go

Delta Air Lines has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta. The convenient “Nomad” tool is the size of a cell phone and gives agents the ability to make seat changes, rebook customers, check bag status, board or check-in customers, and print bag tags and boarding passes all in the palm of their hand. Continue reading Nomad Handheld Devices Empower Delta Agents to Assist Customers on the Go

DigitalGenius Takes Top Prize in the Eurostar 2025 Challenge

DigitalGenius announced it took the top spot in the Eurostar 2025 Challenge, held at Viva Technology Paris, with its technology using practical applications of machine learning and artificial intelligence to improve customer service. As a result, DigitalGenius will run a pilot program this year with Eurostar to implement its Human+AI™ Customer Service Platform for the high-speed rail service. Continue reading DigitalGenius Takes Top Prize in the Eurostar 2025 Challenge

Salesforce Has Been Selected by Airbus to Put Customers at the Center of its Business

Salesforce, the global leader in CRM, today announced that Airbus (EPA: AIR)—one of the largest aircraft manufacturers in the world with more than 130,000 employees—will deploy Salesforce Sales Cloud Einstein and Service Cloud Einstein as part of its global digital transformation strategy. Continue reading Salesforce Has Been Selected by Airbus to Put Customers at the Center of its Business

Atento Announces Strategic Partnership with Keepcon to Expand Artificial Intelligence and Automatization Capabilities

Atento, the leading provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America, and one of the three top providers worldwide, announced the signing of a strategic partnership and the acquisition of a minority stake at Keepcon, a leading provider of semantic technology-based automated customer experience management. Financial terms of the transaction were not disclosed. Continue reading Atento Announces Strategic Partnership with Keepcon to Expand Artificial Intelligence and Automatization Capabilities

Sangoma Closes Acquisition of VoIP Supply LLC

Sangoma Technologies Corporation, a trusted leader in delivering Unified Communications solutions for SMBs, Enterprises, OEMs, and Service Providers, both on-premises and in the cloud, today confirms the closing of its acquisition of VoIP Supply LLC, as originally announced on June 23, 2017 (http://directorsclub.news/2017/06/23/sangoma-announces-the-acquisition-of-voip-supply-llc/). Continue reading Sangoma Closes Acquisition of VoIP Supply LLC